Practice Assistant – Administrative

Sigma Systems, Inc.; Wayland (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Sigma, Inc. is seeking a reliable Practice Assistant – Administrative to support Beth Israel Lahey Health (BILH) Primary Care in Wayland, MA. Responsibilities include medical front desk operations, patient scheduling, and Epic EHR management, with a focus on excellent patient service.

The ideal candidate will have prior medical office experience, strong communication skills, and the ability to work on-site in Wayland during a 3-month contract term.

Qualifications

• Experience in a medical office, primary care clinic, or urgent care setting.
• Hands-on experience using Epic EHR is required.
• Experience answering phones and scheduling patient appointments.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and visitors professionally at front desk.
• Answer calls, respond to inquiries, and direct calls.
• Schedule patient appointments and manage requests.
• Use Epic EHR to register patients and handle workflows.
• Maintain accurate patient information and day-to-day operations.
• Deliver excellent service while protecting patient confidentiality.
• Assist with general administrative duties to support clinic operations.

Skills

Customer service

Communication skills

Interpersonal skills

Tools

Epic EHR

Job description

Practice Assistant – Administrative (Medical Front Desk / Receptionist)

Location: Wayland, MA
Contract Duration: 3 Months
Work Arrangement: On-site
Shift: Monday–Friday, 8:30 AM – 5:00 PM
Client: Beth Israel Lahey Health (BILH) – Primary Care

Job Summary

Sigma, Inc. is seeking a reliable and customer-focused Practice Assistant – Administrative to support the Beth Israel Lahey Health (BILH) Primary Care practice in Wayland, Massachusetts. This is an excellent opportunity for a medical administrative professional with experience in medical front desk operations, patient scheduling, and Epic electronic health records (EHR).

The ideal candidate will have a strong background in a medical office, clinic, or urgent care setting, excellent communication skills, and a commitment to providing outstanding patient service.

Key Responsibilities

• Greet patients and visitors professionally and provide a welcoming front desk experience.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Schedule patient appointments and manage scheduling-related requests.
• Use the Epic EHR system to support patient registration, scheduling, and administrative workflows.
• Maintain accurate patient information and support day-to-day medical office operations.
• Deliver excellent customer service while maintaining patient confidentiality.
• Assist with general administrative and reception duties to ensure efficient clinic operations.

Required Qualifications

• Previous experience in a medical office, primary care clinic, or urgent care setting.
• Hands‑on experience using Epic EHR is required.
• Experience answering phones and scheduling patient appointments.
• Strong customer service, communication, and interpersonal skills.
• Ability to work on‑site in Wayland, MA, during the scheduled shift.
• Must reside within approximately 30 minutes of Wayland, MA, and have reliable transportation.
• Candidates must have been separated from Beth Israel Lahey Health (BILH) for at least six months to be eligible for consideration.

Schedule and Contract Details

• Position: Practice Assistant – Administrative
• Location: Wayland, MA
• Contract: 3 months
• Shift: 8:30 AM – 5:00 PM
• Work Setting: On-site at BILH Primary Care