Practice Administrator

North Florida Surgeons, P.A.; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off & holidays

Dental and vision insurance

Retirement plan options

Job summary

North Florida Surgeons, P.A. is seeking a capable Practice Administrator to oversee daily administrative and operational functions of a busy ENT surgery practice.

You will ensure efficient office workflow, regulatory compliance, and a high-quality patient experience, coordinating between clinical and administrative staff. The ideal candidate will be highly organized with 3–5 years of medical office management experience in a surgical setting, strong leadership, and excellent communication skills

Qualifications

• Bachelor's degree in healthcare administration, business administration, or related field preferred.
• 3–5 years of medical office management experience, preferably in a surgical setting.
• Strong knowledge of medical terminology, insurance processes and billing systems.
• Familiarity with electronic health records (EHR) systems and HIPAA compliance.

Responsibilities

• Manage day-to-day office operations, including scheduling, patient flow, and staff coordination.
• Supervise and support administrative staff (front desk, billing, medical records).
• Ensure compliance with healthcare regulations, policies, and HIPAA standards.
• Oversee patient scheduling, referrals, authorizations, and insurance verification.
• Monitor billing processes, claims submission, and revenue cycle performance.
• Handle patient concerns and resolve issues in a timely and professional manner.
• Coordinate with surgeons and clinical staff to optimize workflow and efficiency.
• Maintain office supplies, vendor relationships, and equipment management.
• Develop and implement office policies and procedures to improve operations.
• Assist with hiring, onboarding, training, and performance evaluations of staff.
• Prepare reports on office performance, patient volume, and financial metrics.

Skills

Leadership

Communication

Problem solving

Multitasking

Organizational skills

Time management

Attention to detail

Patient-centered care

Regulatory compliance

Education

Bachelor's degree in Healthcare Administration or related field

Tools

EHR systems

Job description

Position Summary

The Practice Administrator is responsible for overseeing the daily administrative and operational functions of a busy ear, nose, and throat surgery practice. This role ensures efficient office workflow, regulatory compliance, exceptional patient experience, and effective coordination between clinical and administrative staff. The ideal candidate is highly organized, detail-oriented, and experienced in managing healthcare operations.

Key Responsibilities

• Manage day-to-day office operations, including scheduling, patient flow, and staff coordination
• Supervise and support administrative staff (front desk, billing, medical records)
• Ensure compliance with healthcare regulations, policies, and HIPAA standards
• Oversee patient scheduling, referrals, authorizations, and insurance verification
• Monitor billing processes, claims submission, and revenue cycle performance
• Handle patient concerns and resolve issues in a timely and professional manner
• Coordinate with surgeons and clinical staff to optimize workflow and efficiency
• Maintain office supplies, vendor relationships, and equipment management
• Develop and implement office policies and procedures to improve operations
• Assist with hiring, onboarding, training, and performance evaluations of staff
• Prepare reports on office performance, patient volume, and financial metrics

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field (preferred)
• Minimum 3-5 years of experience in medical office management, preferably in a surgical setting
• Strong knowledge of medical terminology, insurance processes and billing systems
• Familiarity with electronic health records (EHR) systems
• Excellent leadership, communication, and problem-solving skills
• Ability to multitask and manage a fast-paced environment
• Leadership and team management
• Organizational and time management skills
• Attention to detail and accuracy
• Patient-centered approach
• Financial and operational oversight
• Knowledge of regulatory compliance
• Fast-paced general surgery office setting
• Frequent interaction with patients, physicians, and staff
• Standard office hours with occasional extended hours as needed
• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.