Practice Administrator

Curalta Foot + Ankle; Florham Park (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Curalta Foot + Ankle, LLC is seeking a Full Time Practice Administrator for our Florham Park, NJ office. The role oversees front desk operations, patient intake, and administrative duties to create a welcoming patient experience, while supporting clinical staff.

The Practice Administrator will lead scheduling, insurance verification, and patient billing processes, ensuring smooth office operations and a positive patient journey at every touchpoint.

Qualifications

• HS Diploma/GED equivalent required.
• 4+ years' experience in medical reception preferred.
• Ability to multi-task in a dynamic environment, prioritizing patient care with professionalism.
• Strong communication and interpersonal skills to maintain a welcoming front desk.

Responsibilities

• Greet patients visiting the office and assist with check-in/check-out.
• Register new patients into the EMR accurately and verify insurance eligibility.
• Collect copays and balances, and explain charges with courtesy.
• Maintain HIPAA and OSHA compliance to ensure patient safety and privacy.
• Coordinate scheduling and support front desk operations to ensure smooth daily workflow.

Skills

Multi-tasking

Time management

Calm under pressure

Customer service

Detail-oriented

Team player

Education

HS Diploma/GED equivalent

Job description

Curalta Foot + Ankle, LLC, is a fast-growing Podiatry practice that values an "Above & Beyond" approach to patient service. We are interested in a team player who will make a positive impact in patients' lives through providing excellent customer service.

This opportunity is for aFull Time Practice Administrator for ourFlorham Park, NJ office.

ThePractice Administrator is a role that makes a positive impact in patients' lives through providing excellent customer service. This team player personifies our Above & Beyond approach to patient service and sets the tone for every appointment. They manage the front desk and handle any necessary administrative duties to create a welcoming environment for a better patient experience. The PA will also prepare patients for their treatment and assist the doctor in providing clinical care.

Essential Functions, Job Duties & Responsibilities:

Leadership and Management:

• Provide leadership to the office staff, fostering a positive and collaborative work environment
• Implement changes to optimize scheduling, allowing the practice to achieve their goals
• Responsible for doctor’s schedules, new patient allocations
• Ensure that patients are confirmed, and recalls are managed
• Be the point of contact person within the practice
• Ensure the front desk is collecting all balances: copays and patient balances, making sure we are collecting money with a smile
• Oversee insurance verification and authorizations are being performed
• Insurance eligibility is being checked and discrepancies are resolved
• Understand the basics of patient billing and be able to explain balances to patients when needed
• Encourage ancillary services in the practice-ensure that staff and doctors are utilizing the services/products that are available to them
• Monitor employee time sheets to limit overtime

Operational Oversight:

• Ensure efficient and smooth operations of the practice
• Coordinate staff scheduling to maintain appropriate coverage, considering patient volume and physician availability
• Oversee inventory management by ensuring supplies are being ordered at an appropriate level in an appropriate time frame
• Train new hires entering the practice

Patient Experience and Satisfaction:

• Encourage a patient-centered culture, ensuring exceptional patient experience and satisfaction throughout all interactions with the practice
• Address patient complaints and concerns promptly, resolving issues to maintain positive relationships and reputation
• Maintain a clean and orderly office environment
• Handle any repairs and maintenance issues in a timely manner

Front Desk Responsibilities

• Greet patients visiting the office upon arrival, as well as say goodbye at their departure
• Be approachable and available to answer any questions and assist with completing the required forms
• Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts
• Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form
• Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments
• Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly
• Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism
• Answer emails and voicemail messages as required, promptly and courteously
• Scan and process additional paperwork into the patient EMR, as necessary
• Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information
• Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly

Education & Experience:

• HS Diploma/GED equivalent required
• 4+ years' experience in medical reception preferred

Skills and Abilities:

• Ability to multi-task and work in a dynamic environment
• Excellent time management and the ability to prioritize direct patient care
• Ability to remain calm in a busy atmosphere
• Friendly, courteous, and service minded
• Efficient, thorough, and detail-oriented
• Team player with a focus on always improving the patient experience

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer
• Must be able to lift to 15 pounds at times

This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable the employee with disabilities to perform the essential functions of the position, absent undue hardship.