PPS Technicians - TMS & Mental Health Care Coordinator

Anew Era TMS; Westlake (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Anew Era TMS in Westlake, TX seeks a full-time TMS & Mental Health Care Coordinator to guide patients from consultation through treatment planning and follow-up. The role is on-site with standard business hours and occasional Saturdays.

Responsibilities include consultations, liaison work between providers and patients, discussing treatment benefits, and coordinating insurance and financial obligations related to TMS and other services.

Qualifications

• Minimum of 2 years of strong customer service experience.
• Associates or Bachelor’s degree preferred.
• Mental health experience preferred.

Responsibilities

• Conduct initial patient consultations and document findings.
• Serve as liaison between care providers and patients.
• Explain treatment benefits and discuss plans with insurance case managers.
• Coordinate financial obligations and insurance coverage for TMS and related services.
• Schedule follow-ups and assist with treatment planning.

Skills

Customer service

Mental health experience

Education

Associates or Bachelor’s degree

Job description

Position Summary:

The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

Essential Job Functions:

• Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
• Serve as liaison between care providers and patients.
• Build trust and rapport with individuals in order to improve patient care.
• Communicate the benefits of treatment to the patient.
• Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
• Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
• Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Treating patients with our TMS system who are suffering from mental illness.

Knowledge, Education, & Experience:

• Associates or Bachelor’s degree preferred.
• Medical, beauty, and/or cosmetic surgery consultant in sales industry experiencepreferred.
• Excellent customer service skills 2 years minimum.
• Mental health experience preferred.

Employment Status: full time
Schedule: 8:00 - 4:30 Monday-Friday / Occasional Saturdays
Work Location: On Site - Westlake, TX
Compensation: Pay Range: $19-23/hr.