Powersports Service Manager: Lead Shop, Grow Profitability

Wise Auto Group; Reno (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental and Vision

401K Plan

Job summary

Wise Auto Group in Reno, NV is seeking a high-performing Service Manager to lead from the front, drive accountability, maximize shop productivity, and deliver a world-class customer experience.

You will oversee daily operations, profitability, performance, and customer satisfaction within the Service Department, guiding technicians, service advisors, and related staff while maintaining strong performance metrics and a safe, efficient shop environment.

Qualifications

• 5+ years of progressive dealership service management experience
• Proven leadership ability with a track record of developing high-performing teams
• Strong understanding of dealership service operations, technician workflow, and profitability management
• Experience managing KPIs including labor sales, hours per repair order, productivity, and effective labor rate
• Strong communication, leadership, and organizational skills
• Experience with dealership management systems and CRM tools
• Proficiency with Microsoft Office Suite
• Passion for motorcycles and the Harley-Davidson lifestyle preferred
• Valid driver’s license required
• Motorcycle endorsement preferred or willingness to obtain

Responsibilities

• Lead, coach, and manage the Service Department team including Service Advisors and Technicians
• Drive department gross profit, net profit, labor sales, and overall operational performance
• Monitor and improve technician productivity, efficiency, and billed hours
• Oversee repair workflow and ensure repairs are completed accurately and on time
• Review and manage work-in-progress (WIP) daily
• Partner closely with the Parts Department to streamline parts flow and reduce downtime
• Maintain strong customer satisfaction through professional communication, scheduling, follow-up, and complaint resolution
• Develop and execute service marketing and retention initiatives
• Recruit, hire, train, and develop high-performing service personnel
• Conduct daily huddles, coaching sessions, and performance reviews
• Ensure dealership policies, safety standards, and operational procedures are followed
• Maintain a clean, safe, organized, and efficient shop environment
• Monitor department reports, KPIs, and budgets in alignment with dealership goals
• Ensure all end-of-day reporting and documentation is accurate and completed timely

Skills

Leadership

Team building

KPIs

Customer service

Tools

CRM tools

DMS software

MS Office

Job description

Wise Auto Group in Reno, NV is seeking a high-performing Service Manager to lead from the front, drive accountability, maximize shop productivity, and deliver a world-class customer experience.

You will oversee daily operations, profitability, performance, and customer satisfaction within the Service Department, guiding technicians, service advisors, and related staff while maintaining strong performance metrics and a safe, efficient shop environment.