Powersports Service Advisor: Fast-Paced Customer Care Pro

Seminole Powersports North; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee discount

Health insurance

Life insurance

Paid time off

Job summary

Seminole Powersports North is seeking a Service Advisor/Writer to join our fast-paced team in Florida. You’ll be the primary liaison between customers and our technicians, translating needs into work orders and preparing accurate estimates. A passion for powersports and strong communication are essential.

We offer health, dental, vision, 401(k), life insurance, paid time off, and an employee discount. This full-time role features a consistent day shift and opportunities for career growth within

Qualifications

• Proven experience in a Service Writing or Advisor role (powersports or automotive experience is a significant plus!).
• Exceptional customer service and communication skills, with the ability to build rapport and trust.
• A foundational understanding of mechanical knowledge to effectively communicate service needs.
• Strong multitasking and problem-solving abilities to navigate various customer and technical situations.
• Excellent organizational skills and attention to detail to ensure accuracy in all tasks.
• Familiarity with Lightspeed or similar dealership management software is a definite advantage.

Responsibilities

• Be the primary point of contact for service customers, warmly greeting them and actively listening to their needs and concerns.
• Translate customer needs and concerns into precise and comprehensive work orders, ensuring our service technicians have all the necessary information for efficient and accurate repairs.
• Accurately prepare service and repair estimates, thoroughly explaining recommendations and associated costs to customers.
• Proactively keep customers informed about the progress of their service, ensuring transparency and building trust.
• Efficiently manage and finalize service tickets, ensuring accuracy and timely completion.
• Optimize service workflow by managing dispatch schedules effectively.
• Identify and promote valuable services that enhance vehicle performance and customer satisfaction.
• Collaborate closely with the Service Manager and Parts Department to ensure smooth operations.
• Verify warranty and service contract coverage for customer repairs.
• Maintain accurate customer service records within our database system.
• Administer manufacturer warranties for qualifying repairs.
• Communicate service specials and important updates to customers.

Skills

Service writing/advisor experience

Customer service

Mechanical knowledge

Multitasking

Attention to detail

Lightspeed proficiency

Tools

Lightspeed

Job description

Seminole Powersports North is seeking a Service Advisor/Writer to join our fast-paced team in Florida. You’ll be the primary liaison between customers and our technicians, translating needs into work orders and preparing accurate estimates. A passion for powersports and strong communication are essential.

We offer health, dental, vision, 401(k), life insurance, paid time off, and an employee discount. This full-time role features a consistent day shift and opportunities for career growth within