Powersports Service Advisor

Seminole Powersports North; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee discount

Health insurance

Life insurance

Paid time off

Job summary

Seminole Powersports North is seeking a Service Advisor/Writer to join our fast-paced team in Florida. You’ll be the primary liaison between customers and our technicians, translating needs into work orders and preparing accurate estimates. A passion for powersports and strong communication are essential.

We offer health, dental, vision, 401(k), life insurance, paid time off, and an employee discount. This full-time role features a consistent day shift and opportunities for career growth within

Qualifications

• Proven experience in a Service Writing or Advisor role (powersports or automotive experience is a significant plus!).
• Exceptional customer service and communication skills, with the ability to build rapport and trust.
• A foundational understanding of mechanical knowledge to effectively communicate service needs.
• Strong multitasking and problem-solving abilities to navigate various customer and technical situations.
• Excellent organizational skills and attention to detail to ensure accuracy in all tasks.
• Familiarity with Lightspeed or similar dealership management software is a definite advantage.

Responsibilities

• Be the primary point of contact for service customers, warmly greeting them and actively listening to their needs and concerns.
• Translate customer needs and concerns into precise and comprehensive work orders, ensuring our service technicians have all the necessary information for efficient and accurate repairs.
• Accurately prepare service and repair estimates, thoroughly explaining recommendations and associated costs to customers.
• Proactively keep customers informed about the progress of their service, ensuring transparency and building trust.
• Efficiently manage and finalize service tickets, ensuring accuracy and timely completion.
• Optimize service workflow by managing dispatch schedules effectively.
• Identify and promote valuable services that enhance vehicle performance and customer satisfaction.
• Collaborate closely with the Service Manager and Parts Department to ensure smooth operations.
• Verify warranty and service contract coverage for customer repairs.
• Maintain accurate customer service records within our database system.
• Administer manufacturer warranties for qualifying repairs.
• Communicate service specials and important updates to customers.

Skills

Service writing/advisor experience

Customer service

Mechanical knowledge

Multitasking

Attention to detail

Lightspeed proficiency

Tools

Lightspeed

Job description

Are you a Powersports enthusiast with a knack for customer service? Do you thrive in a fast-paced environment and enjoy connecting with people? Seminole Powersports Eustis is seeking a personable, motivated and skilled Service Advisor/Writer to join our high-energy team!

As the vital link between our customers and our expert technicians, you'll play a key role in ensuring a seamless and positive service experience. Whether you bring experience from Powersports, automotive, or general customer service, your passion for helping others and your excellent communication skills will make you a valuable asset to our growing dealership.

What We Offer:

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Pay: $45,000.00 - $60,000.00 per year
Shift: 9 hour shift
Work Days: Weekends as needed
Job Type: Full-time

Why Choose a Career with Seminole Powersports Eustis?

• Competitive Pay & Performance Bonuses: Your hard work and dedication will be rewarded!
• Unleash Your Potential: Benefit from comprehensive training and support, paving the way for significant career growth within our thriving dealership.
• Work with the Best: Get hands-on with cutting-edge technology and top powersports brands.
• Experience the Energy: Enjoy a dynamic and fast-paced work environment where every day brings new challenges and opportunities.
• Comprehensive Benefits Package: We offer Health, Dental & Vision Insurance, Paid Time Off, and Employee Discounts on gear, parts, and accessories.
• Consistent Schedule:Enjoy a full-time, steady work schedule: Day Shift, 4 days plus Saturday (8:30 am - 6:00 pm).

What You'll Be Doing:

• Be the primary point of contact for service customers, warmly greeting them and actively listening to their needs and concerns.
• Translate customer needs and concerns into precise and comprehensive work orders, ensuring our service technicians have all the necessary information for efficient and accurate repairs.
• Accurately prepare service and repair estimates, thoroughly explaining recommendations and associated costs to customers.
• Proactively keep customers informed about the progress of their service, ensuring transparency and building trust.
• Efficiently manage and finalize service tickets, ensuring accuracy and timely completion.
• Optimize service workflow by managing dispatch schedules effectively.
• Identify and promote valuable services that enhance vehicle performance and customer satisfaction.
• Collaborate closely with the Service Manager and Parts Department to ensure smooth operations.
• Verify warranty and service contract coverage for customer repairs.
• Maintain accurate customer service records within our database system.
• Administer manufacturer warranties for qualifying repairs.
• Communicate service specials and important updates to customers.

What We're Looking For in You:

• Proven experience in a Service Writing or Advisor role (powersports or automotive experience is a significant plus!).
• Exceptional customer service and communication skills, with the ability to build rapport and trust.
• A foundational understanding of mechanical knowledgeto effectively communicate service needs.
• Strong multitasking and problem-solving abilitiesto navigate various customer and technical situations.
• Excellent organizational skills and attention to detail to ensure accuracy in all tasks.
• Familiarity withLightspeedor similar dealership management software is a definite advantage.

Who Should Apply?

• Experienced Service Advisors, Automotive Technicians, and Parts Specialists seeking an exciting career change within thepowersports industry.
• Passionatepowersports enthusiasts who genuinely enjoy helping others get the most out of their machines.
• Highly effective communicators who excel in customer-facing roles and thrive on building relationships.

Seminole Powersports North is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.