Powersports Service Advisor—Customer‑Focused Sales

Southern Mountain Adventures Llc; Tennessee; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Casual Atmosphere

Health Insurance including Dental and

Wellness Program

Matching 401K

Paid Time Off

Generous discounts on purchases

Vehicle purchase program

Company paid Short term and long term

Job summary

Mountain Adventures LLC in Kodak, TN is seeking a Service Advisor for motorcycles, ATVs and powersports. This full-time role entails handling customer transactions from start to finish, meeting service sales goals, and maintaining high service standards.

Responsibilities include documenting needs on work orders, timely follow-up, and continuous product and industry knowledge development. A positive culture and teamwork are emphasized in a dynamic retail environment.

Qualifications

• Language Skills to include the ability to read, analyze, and interpret documents.
• Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions.
• Work Experience Requirements 1 year related experience and/or training.
• Written Communication to include basic computer knowledge i.e. typing and the use of scheduling systems

Responsibilities

• Be an example of living the mission and core values
• Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis.
• Maintain a high level of product, market and industry knowledge.
• Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
• Proactively support and work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork.
• Achieve and sustain a high level of customer satisfaction in ways that increase loyalty and growth of current and new customers.
• Accurately document customer service needs to the work order by greeting, listening, and communicating expectations with the customer.
• Successfully maintain and enhance ongoing customer relationships through timely follow-up communications.
• Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories.

Job description

Mountain Adventures LLC in Kodak, TN is seeking a Service Advisor for motorcycles, ATVs and powersports. This full-time role entails handling customer transactions from start to finish, meeting service sales goals, and maintaining high service standards.

Responsibilities include documenting needs on work orders, timely follow-up, and continuous product and industry knowledge development. A positive culture and teamwork are emphasized in a dynamic retail environment.