Powersports Service Advisor – Customer-Driven & Commission

ridenowpowersports; Huntsville (AL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Commission-based pay

Medical, dental, and vision insurance

Employer paid life and short-term-dis

Employee discounts

Job summary

RideNow Powersports in Huntsville, AL is looking for a service advisor to join our team. You will be the first point of contact for customers, schedule appointments, document concerns, and guide them through the repair process.

This customer-focused role requires strong communication, the ability to write clear repair orders, and a track record of multitasking in a fast-paced dealership environment. Commission-based pay and benefits are offered.

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills, both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers - greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and personal watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication

Repair orders

Multitasking

Driver's license

Motorcycle endorsement

Job description

RideNow Powersports in Huntsville, AL is looking for a service advisor to join our team. You will be the first point of contact for customers, schedule appointments, document concerns, and guide them through the repair process.

This customer-focused role requires strong communication, the ability to write clear repair orders, and a track record of multitasking in a fast-paced dealership environment. Commission-based pay and benefits are offered.