Powersports Service Advisor & Client Care Specialist

Cycles Worldwide, LLC; Olive Branch (MS); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Job summary

Cycles Worldwide, LLC in Olive Branch, MS is seeking a Service Writer for our Honda Powersports dealership. You will greet customers, document problems with motorcycles, ATVs, and SxS, and guide repair orders from start to finish while delivering excellent service.

Requirements: 1+ year powersports or automotive dealership experience, strong written and verbal communication, ability to multi-task, and a valid driver’s license (motorcycle endorsement preferred).

Qualifications

• Excellent customer service and verbal and written communication skills.
• Experience writing concise but detailed repair orders for vehicles – powersports or automotive, desired.

Responsibilities

• Greet customers, inspect their powersports vehicles, and answer questions.
• Document problems with Motorcycles, ATVs, and Side-by-Sides and clearly describe them on the repair order.
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified.
• Schedule appointments for repair, maintenance and recall work.
• Advise customers on necessary/suggested services and cost.
• Offer additional services and products, including special promotions.
• Review repair orders in progress to ensure quality and timeliness.
• Follow the status of a customer’s powersports vehicle from service bay entry through the completion of work.
• Communicate any changes in timeline, repairs, or cost to the customer.
• Upon completion of work, review the work order with the customer.

Skills

Customer service

Communication

Multi-tasking

Repair orders

Detail oriented

Job description

Cycles Worldwide, LLC in Olive Branch, MS is seeking a Service Writer for our Honda Powersports dealership. You will greet customers, document problems with motorcycles, ATVs, and SxS, and guide repair orders from start to finish while delivering excellent service.

Requirements: 1+ year powersports or automotive dealership experience, strong written and verbal communication, ability to multi-task, and a valid driver’s license (motorcycle endorsement preferred).