Powersports Service Advisor

Young Powersports of Missoula Montana; Missoula (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On-site medical

Employee pricing

Family discounts

Relocation or sign-on bonus

Job summary

Young Automotive Group's Missoula dealership, Young Grizzly Harley-Davidson / Powersports, is hiring a Service Advisor to join our team. You will be the liaison between customers and service technicians, ensuring clear communication and exceptional service throughout the repair process.

We offer a family-owned, employee-first culture with real career growth, excellent benefits including on-site medical, and employee pricing across Young Automotive Group products.

Qualifications

• A passion for Powersports and growth.
• Sales skills & experience preferred.
• History of solid employment with good references.
• Proven track record of providing exceptional customer service.
• Clean driving record.
• Able to pass a background check and drug screen.
• Experience with brands like Harley-Davidson, Honda, Yamaha, Polaris, Beta, Husqvarna is a plus.

Responsibilities

• Schedule service appointments and gather customer and vehicle information.
• Accurately document customer concerns and prepare repair orders.
• Advise customers on recommended maintenance and additional service needs.
• Provide clear estimates for labor and parts, obtaining approval for any additional repairs.
• Monitor repair progress and keep customers informed of updates, timelines, and costs.
• Explain completed repairs and review all charges with customers.
• Maintain accurate service records, pricing guides, and department forms.
• Handle customer phone inquiries and help ensure a high-quality service experience that minimizes repeat repairs.

Skills

Powersports passion

Sales skills

Customer service

Interpersonal skills

Clean driving record

Job description

The Young Automotive Group is Growing Again!

Generous Relocation OR Sign-On Bonus Offered for Qualified Candidates

OurYoung Grizzly Harley-Davidson / Powersportsdealership inMissoula, Montana, is seeking a Service Advisorto join our team. As part of the Young Automotive Group, we uphold a tradition of excellence and integrity in everything we do. The Service Advisor will act as the liaison between customers and our service technicians, ensuring clear communication and outstanding service throughout the repair process. This position requires strong interpersonal skills, automotive knowledge, and a passion for delivering exceptional customer service.

We are a large organization thatstill operates with a family-owned, people-first culture, offering real career growth and long-term opportunities. Full-time employees enjoy excellent benefits, including access to on-site medical options, as well as employee pricing and family discounts across all Young Automotive Group products.

We’ve been recognized as a“Top Workplace” and “Best Company to Work For” in Utah and Idaho for several years and counting—and we’re just getting started. For more information on why we are a great place to work, check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be

Benefits:

• 401k Retirement Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Benefits
• Paid Time Off (Up to 3 weeks per year)

Responsibilities:

• Schedule service appointments and gather customer and vehicle information.
• Accurately document customer concerns and prepare repair orders.
• Advise customers on recommended maintenance and additional service needs.
• Provide clear estimates for labor and parts, obtaining approval for any additional repairs.
• Monitor repair progress and keep customers informed of updates, timelines, and costs.
• Explain completed repairs and review all charges with customers.
• Maintain accurate service records, pricing guides, and department forms.
• Handle customer phone inquiries and help ensure a high-quality service experience that minimizes repeat repairs.

Qualifications:

• A passion for Powersports, and growth
• Sales skills & experience preferred
• History of solid and successful employment with good references
• Proven track record of providing exceptional customer service
• Clean driving record
• Able to pass a background check and drug screen
• Any experience with Brands like Harley Davidson, Honda, Yamaha, Polaris, Beta, and Husqvarna is a PLUS

Young Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.