Powersports Parts Specialist & Customer Success Agent

MWC Performance/MWC Racing; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

MWC Performance/MWC Racing in the United States seeks a Powersports Parts Specialist & Customer Success Agent to be the go-to technical and customer contact, blending parts expertise with sales and service. This role combines retail support with hands-on track event involvement to keep customers on the move.

You will manage internet and mail orders, assist in track day events, and maintain up-to-date product knowledge while delivering friendly, professional service to our racing community.

Qualifications

• Industry experience with powersports parts and accessories is mandatory.
• 2+ years in customer service, sales or technical support.
• Strong communication and problem-solving skills.
• Organizational skills with ability to multitask in a fast-paced environment.

Responsibilities

• Serve as primary customer contact for inquiries and information on parts and accessories.
• Build and maintain positive relationships with diverse clientele.
• Handle complaints and product issues to drive loyalty and retention.
• Accurately process internet and mail orders for shipping.
• Assist in coordinating presence at road racing and track day events.
• Schedule appointments for in-house services and track-side support.
• Troubleshoot and resolve product-related issues; develop knowledge base.

Skills

Powersports parts experience

Customer service

Communication

Organization

Problem-solving

Relationship building

Job description

Job Description

Powersports Parts Specialist & Customer Success Agent

Are you ready to combine your passion for powersports with your customer service and sales expertise? We are seeking an enthusiastic and knowledgeable Parts Specialist to serve as our primary Customer Success Agent. This unique role is the go-to technical and customer contact for our clients, ensuring the racing community stays on the track and moving fast.

Why This Role Is Unique

This position is a perfect blend of retail support, technical troubleshooting, and engagement with the motorsports world. You'll gain hands-on involvement both in our shop and during track events.

Key Responsibilities

Customer & Sales Leadership:

• First Point of Contact: Serve as the primary agent for all customer inquiries, providing expert information on our specialized parts and accessories.
• Relationship Building: Build and maintain strong, trust-based relationships with a diverse clientele, representing our brand with a positive and professional demeanor.
• Resolution & Retention: Handle customer complaints and product issues professionally, ensuring swift and satisfactory resolution to drive loyalty.

Parts, Logistics, & Track Operations:

• Order Fulfillment: Accurately process internet and mail orders for shipping, ensuring timely and error-free fulfillment.
• Event Coordination: Assist in organizing and coordinating our presence at road racing and track day events, helping to manage logistics and support.
• Scheduling: Manage and schedule appointments for in-house services and crucial track-side support.

Technical & Administrative Expertise:

• Technical Troubleshooting: Act as the first line of defense for customers, troubleshooting and resolving product-related issues and technical concerns.
• Knowledge Base: Develop and maintain a comprehensive, up-to-date knowledge base on our constantly evolving product line and services.
• Documentation: Accurately document all customer interactions, sales records, and technical resolutions.

Qualifications

Required Experience & Skills:

• Industry Experience is Mandatory: Must have previous experience with powersports parts and accessories (motorcycle, road racing, or track focus preferred).
• Service Background: At least 2 years of experience in a customer service, sales, or technical support role.
• Communication: Exceptional written and verbal communication skills, with a proven ability to build instant client rapport.
• Problem-Solving: Strong aptitude for problem-solving and technical troubleshooting.
• Organization: Excellent organizational skills and the proven ability to prioritize and multitask effectively in a fast-paced environment.

Ideal Attributes:

• A positive, professional, and enthusiastic demeanor is essential.
• A true passion for the motorcycle, road racing, or track day community.

Company Description

Join a growing and passionate team at the heart of the motorcycle road racing and track day community. We are an active and vibrant business, regularly attending multiple events a year to provide top-tier race tire and suspension services. Our team is dedicated to supporting our clients with expert knowledge and a shared love for the sport. If you're a powersports enthusiast looking for a fast-paced and exciting environment, this is the place for you!