Powersports Parts & Customer Success Pro

MWC Performance/MWC Racing; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

MWC Performance/MWC Racing in the United States seeks a Powersports Parts Specialist & Customer Success Agent to be the go-to technical and customer contact, blending parts expertise with sales and service. This role combines retail support with hands-on track event involvement to keep customers on the move.

You will manage internet and mail orders, assist in track day events, and maintain up-to-date product knowledge while delivering friendly, professional service to our racing community.

Qualifications

• Industry experience with powersports parts and accessories is mandatory.
• 2+ years in customer service, sales or technical support.
• Strong communication and problem-solving skills.
• Organizational skills with ability to multitask in a fast-paced environment.

Responsibilities

• Serve as primary customer contact for inquiries and information on parts and accessories.
• Build and maintain positive relationships with diverse clientele.
• Handle complaints and product issues to drive loyalty and retention.
• Accurately process internet and mail orders for shipping.
• Assist in coordinating presence at road racing and track day events.
• Schedule appointments for in-house services and track-side support.
• Troubleshoot and resolve product-related issues; develop knowledge base.

Skills

Powersports parts experience

Customer service

Communication

Organization

Problem-solving

Relationship building

Job description

MWC Performance/MWC Racing in the United States seeks a Powersports Parts Specialist & Customer Success Agent to be the go-to technical and customer contact, blending parts expertise with sales and service. This role combines retail support with hands-on track event involvement to keep customers on the move.

You will manage internet and mail orders, assist in track day events, and maintain up-to-date product knowledge while delivering friendly, professional service to our racing community.