Powersports Customer Success Specialist

ChamberMaster; Belgrade (MT); On-site; USD 28,000 - 34,000; Full time

Job summary

Dynojet Research, based in Belgrade, Montana, is seeking a Customer Service Representative to deliver an exceptional customer experience for riders, dealers, and enthusiasts. You will answer questions, resolve issues, guide product usage, and support product launches across phone, email, and other channels.

The role emphasizes learning technical products, effective communication, and a positive, team-oriented attitude in a performance-driven brand environment.

Qualifications

• 1+ years of customer service, client support, technical support, inside sales, or related experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable working with computers, software, email, and customer-support systems.
• Ability to learn technical products and communicate technical information in an easy-to-understand manner.
• Strong attention to detail and organizational skills.
• Ability to manage multiple customer requests while maintaining a high level of service.
• Positive, team-oriented attitude.
• Reliable and professional work ethic.

Responsibilities

• Provide friendly, professional, and knowledgeable customer support via phone, email, and other communication channels.
• Respond to customer questions regarding Dynojet products, applications, installation, functionality, and general product use.
• Troubleshoot customer issues and identify appropriate solutions or next steps.
• Assist customers with product selection and help determine the appropriate Dynojet solution for their application.
• Support dealers and distributors with product questions, technical information, and customer-service needs.
• Coordinate with Technical Support, Sales, Product Management, and other internal teams to resolve customer issues.
• Document customer interactions, issues, and resolutions accurately in company systems.
• Follow up with customers when necessary to ensure issues have been fully resolved.
• Identify recurring customer issues and communicate trends or opportunities for improvement to management.
• Help educate customers on Dynojet products, software, tuning solutions, and related technologies.
• Maintain a strong working knowledge of current Dynojet products and services.
• Support new product launches by learning product features and communicating benefits to customers.
• Provide feedback from customers to help improve products, services, documentation, and overall customer experience.
• Represent Dynojet professionally and positively in every customer interaction.

Skills

Customer service

Communication

Problem-solving

Technical aptitude

Attention to detail

Organizational skills

Team player

Reliability

Tools

HubSpot CRM

Job description

Dynojet Research, based in Belgrade, Montana, is seeking a Customer Service Representative to deliver an exceptional customer experience for riders, dealers, and enthusiasts. You will answer questions, resolve issues, guide product usage, and support product launches across phone, email, and other channels.

The role emphasizes learning technical products, effective communication, and a positive, team-oriented attitude in a performance-driven brand environment.