Client Success Agent

Cycles Worldwide, LLC; Belgrade (MT); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Dynojet Research in Belgrade, Montana is seeking a Client Success Agent to provide exceptional customer experiences across the lifecycle. You will be the primary contact for customers, dealers, and enthusiasts, answering questions, guiding product use, resolving issues, and ensuring satisfaction with Dynojet products and services.

Ideal candidates enjoy helping customers, solving problems, and learning technical products.

Qualifications

• 1+ years in customer service or related roles.
• Strong verbal and written communication skills.
• Able to learn technical products and explain them clearly.
• Proficient with computers, email, and support systems.
• Detail-oriented with good organizational skills.
• Ability to manage multiple requests with high service levels.

Responsibilities

• Provide friendly, professional support via phone, email and channels.
• Answer questions about products, installation, functionality, and use.
• Troubleshoot issues and identify next steps.
• Assist customers with product selection.
• Support dealers with product questions and technical info.
• Coordinate with internal teams to resolve issues.
• Document interactions and resolutions in company systems.
• Follow up to ensure issues are fully resolved.
• Identify recurring issues and communicate trends for improvement.
• Educate customers on products and tuning solutions.
• Maintain knowledge of current Dynojet products.
• Support new product launches with feature benefits.
• Provide feedback to improve products and service.
• Represent Dynojet professionally in every interaction.

Skills

Customer service

Communication

Problem solving

Technical aptitude

CRM systems

Documentation

Multitasking

Team player

Tools

HubSpot

Job description

Dynojet Research is a leading provider of powersports performance technology, delivering innovative products and solutions for motorcycle, ATV, UTV, and other powersports enthusiasts. Our products help riders, dealers, technicians, and performance shops get more from their machines.

We are looking for a Client Success Agent to join our team in Belgrade, Montana. The Client Success Agent is responsible for providing an exceptional customer experience throughout the customer journey. This role will serve as a key point of contact for Dynojet customers, dealers, and powersports enthusiasts by answering questions, resolving issues, providing product guidance, and ensuring customers have a positive experience with Dynojet products and services.

This position is ideal for someone who enjoys working with customers, solving problems, learning technical products, and representing a performance-driven brand. A candidate who is personable, reliable, technically curious, and able to communicate effectively with customers through phone, email, and other support channels. Someone who has a passion for motorcycles, powersports, automotive performance, or related industries is highly desirable.

Key Responsibilities

• Provide friendly, professional, and knowledgeable customer support via phone, email, and other communication channels.
• Respond to customer questions regarding Dynojet products, applications, installation, functionality, and general product use.
• Troubleshoot customer issues and identify appropriate solutions or next steps.
• Assist customers with product selection and help determine the appropriate Dynojet solution for their application.
• Support dealers and distributors with product questions, technical information, and customer-service needs.
• Coordinate with Technical Support, Sales, Product Management, and other internal teams to resolve customer issues.
• Document customer interactions, issues, and resolutions accurately in company systems.
• Follow up with customers when necessary to ensure issues have been fully resolved.
• Identify recurring customer issues and communicate trends or opportunities for improvement to management.
• Help educate customers on Dynojet products, software, tuning solutions, and related technologies.
• Maintain a strong working knowledge of current Dynojet products and services.
• Support new product launches by learning product features and communicating benefits to customers.
• Provide feedback from customers to help improve products, services, documentation, and overall customer experience.
• Represent Dynojet professionally and positively in every customer interaction.

Qualifications

• 1+ years of customer service, client support, technical support, inside sales, or related experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable working with computers, software, email, and customer-support systems.
• Ability to learn technical products and communicate technical information in an easy-to-understand manner.
• Strong attention to detail and organizational skills.
• Ability to manage multiple customer requests while maintaining a high level of service.
• Positive, team-oriented attitude.
• Reliable and professional work ethic.

Preferred

• Experience in the powersports, motorcycle, automotive, or performance industries.
• Motorcycle, ATV, UTV, or automotive mechanical knowledge.
• Experience with EFI, engine tuning, fuel systems, performance products, or diagnostic equipment.
• Experience working with dealers, distributors, or retail customers.
• Familiarity with Dynojet products or other powersports performance technology.
• Experience with CRM systems navigation, specifically Hub Spot.

What Success Looks Like

A successful Client Success Agent will:

• Create positive experiences for every customer interaction.
• Resolve customer questions and problems efficiently.
• Develop strong product knowledge and become a trusted resource for customers and dealers.
• Build strong relationships with customers and internal teams.
• Identify opportunities to improve the customer experience.
• Help increase customer satisfaction, loyalty, and confidence in the Dynojet brand.

Skills & Attributes

• Customer-focused
• Patient and personable
• Detail oriented
• Organized
• Team player
• Self-motivated
• Adaptable
• Passionate about powersports and performance