Powersports Client Success Specialist

Cycles Worldwide, LLC; Belgrade (MT); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Dynojet Research in Belgrade, Montana is seeking a Client Success Agent to provide exceptional customer experiences across the lifecycle. You will be the primary contact for customers, dealers, and enthusiasts, answering questions, guiding product use, resolving issues, and ensuring satisfaction with Dynojet products and services.

Ideal candidates enjoy helping customers, solving problems, and learning technical products.

Qualifications

• 1+ years in customer service or related roles.
• Strong verbal and written communication skills.
• Able to learn technical products and explain them clearly.
• Proficient with computers, email, and support systems.
• Detail-oriented with good organizational skills.
• Ability to manage multiple requests with high service levels.

Responsibilities

• Provide friendly, professional support via phone, email and channels.
• Answer questions about products, installation, functionality, and use.
• Troubleshoot issues and identify next steps.
• Assist customers with product selection.
• Support dealers with product questions and technical info.
• Coordinate with internal teams to resolve issues.
• Document interactions and resolutions in company systems.
• Follow up to ensure issues are fully resolved.
• Identify recurring issues and communicate trends for improvement.
• Educate customers on products and tuning solutions.
• Maintain knowledge of current Dynojet products.
• Support new product launches with feature benefits.
• Provide feedback to improve products and service.
• Represent Dynojet professionally in every interaction.

Skills

Customer service

Communication

Problem solving

Technical aptitude

CRM systems

Documentation

Multitasking

Team player

Tools

HubSpot

Job description

Dynojet Research in Belgrade, Montana is seeking a Client Success Agent to provide exceptional customer experiences across the lifecycle. You will be the primary contact for customers, dealers, and enthusiasts, answering questions, guiding product use, resolving issues, and ensuring satisfaction with Dynojet products and services.

Ideal candidates enjoy helping customers, solving problems, and learning technical products.