Powersports Customer Advocate & Solutions Specialist

Caliber, Inc.; Burnsville (MN); On-site; USD 38,000 - 54,000; Full time

Job summary

Caliber, Inc. is seeking a Customer Service Representative to serve D2C customers with phone, email, and chat support. You will handle product inquiries, orders, returns, warranty questions, and lead generation while promoting the Caliber brand.

The role emphasizes knowledge of powersports/automotive sectors, collaboration across teams, and active participation in trade shows and ecommerce activities. A passion for the lifestyle helps you excel.

Qualifications

• Experience in a customer-facing role with strong Powersports, Automotive, or Motorsports background preferred.
• Experience with ERP systems (Epicor a plus), order entry, and basic logistics tracking.
• Well-organized and able to juggle multiple tasks with accuracy and attention to detail.
• Strong interpersonal and communication skills; ability to collaborate across teams and with internal/external stakeholders.
• Proficiency with Microsoft Office suite.
• Ecommerce experience is a plus.
• Prior tradeshow or event experience is a plus.

Responsibilities

• Serve as one of the main contact points for customers via phone, email, and chat.
• Ensure timely entry of orders, RMAs, credits, and corrections.
• Manage customer-facing email inboxes.
• Provide solutions that improve customer experience with products and services.
• Field potential leads and pass them to stakeholders.
• Be a subject matter expert on Caliber products and recommendations.
• Provide first-line support for technical assistance and warranty inquiries.
• Oversee Caliber’s ecommerce page (WooCommerce) and Amazon retail environment.
• Engage in powersports-focused show events to drive consumer interest.

Skills

Customer service

Communication

Order entry

Multitasking

Problem solving

ERP familiarity

Ecommerce experience

Tradeshow/event experience

Tools

Epicor ERP

WooCommerce

Amazon Seller Central

Microsoft Office

Job description

Caliber, Inc. is seeking a Customer Service Representative to serve D2C customers with phone, email, and chat support. You will handle product inquiries, orders, returns, warranty questions, and lead generation while promoting the Caliber brand.

The role emphasizes knowledge of powersports/automotive sectors, collaboration across teams, and active participation in trade shows and ecommerce activities. A passion for the lifestyle helps you excel.