Powersports Service Advisor - Drive Customer Excellence

Motoplex USA; Columbus (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Motoplex USA in Nebraska is hiring a motivated Service Advisor to join our growing dealership. You’ll be the primary contact between customers and the service team, delivering an exceptional experience from intake to completion.

In a fast-paced powersports environment you’ll document service needs, coordinate repairs with technicians, and manage warranty and recall claims while maintaining accurate records and strong customer satisfaction.

Qualifications

• Retail sales or customer service experience preferred.
• Friendly, outgoing personality with professional handling of customer concerns.
• Knowledge of powersports, automotive design, and mechanical systems.
• Excellent customer service and sales skills.
• Strong interpersonal and communication skills, both in person and over the phone.

Responsibilities

• Greet customers promptly and professionally in a friendly, welcoming manner.
• Accurately collect customer and unit information for motorcycles, ATVs, UTVs, PWCs, and power equipment.
• Listen to customer concerns and document detailed service requests for technicians.
• Communicate recommended repairs, maintenance needs, parts availability, pricing, and estimated completion times.
• Process and administer manufacturer warranty and recall claims in compliance with OEM guidelines.
• Verify warranty coverage, obtain approvals, and ensure proper documentation is completed.
• Provide exceptional customer service throughout the service experience.
• Complete all assigned tasks efficiently while maintaining accurate service and warranty records.
• Monitor progress of each unit and proactively update customers on status changes.
• Review and explain completed work, warranty coverage, and charges to customers.
• Deliver an exceptional customer experience that strengthens brand loyalty.

Skills

Customer service

Sales

Communication

Organizational skills

Interpersonal skills

Job description

Motoplex USA in Nebraska is hiring a motivated Service Advisor to join our growing dealership. You’ll be the primary contact between customers and the service team, delivering an exceptional experience from intake to completion.

In a fast-paced powersports environment you’ll document service needs, coordinate repairs with technicians, and manage warranty and recall claims while maintaining accurate records and strong customer satisfaction.