Power Systems Warranty Claims Analyst

Caterpillar Financial Services Corporation; Alpharetta (GA); On-site; USD 72,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Job summary

Caterpillar is seeking a Warranty Claims Analyst to coordinate warranty communications, support warranty service operations, and manage training across the organization. The role also handles accounts receivable, collections, and billing processes to ensure timely payments and accurate account maintenance.

The candidate will collaborate with cross-functional teams to resolve issues, maintain warranty content, and track corrective actions, with emphasis on data-driven improvements and cost

Qualifications

• Experience in warranty administration, customer support, accounts receivable, collections, billing, or related business operations.

Responsibilities

• Coordinated review, approval, publication, and maintenance of warranty bulletins and warranty-related documentation.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Effective Communications

Problem Solving

Relationship Management

Tools

Excel

Word

CRM systems

Web content management platforms

Other business applications

Job description

Caterpillar is seeking a Warranty Claims Analyst to coordinate warranty communications, support warranty service operations, and manage training across the organization. The role also handles accounts receivable, collections, and billing processes to ensure timely payments and accurate account maintenance.

The candidate will collaborate with cross-functional teams to resolve issues, maintain warranty content, and track corrective actions, with emphasis on data-driven improvements and cost