Power Systems: Customer Technical Support Specialist

Trystar; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Trystar is seeking a Customer Technical Support Specialist – Electrical Power Systems to act as the primary technical interface between customers and the company. You’ll support the Customer Experience and Sales teams, handle technical inquiries, and determine when field service is needed to resolve issues.

You will support all product lines, participate in ongoing training, and travel up to 10% as required.

Qualifications

• Associate’s degree in electrical related field.
• 5+ years in electrical products, back-up power, or power distribution.
• Experience working directly with customers in a technical support role.
• Basic electrical power systems working knowledge.
• Familiarity with rectifiers, power inverters, and UPS product series.
• Self-starter with strong technical, analytical, and problem-solving skills and customer focus.

Responsibilities

• Receive and respond to calls, web submissions, and emails regarding technical questions on Trystar’s products.
• Manage field services for commissioning, start-up, preventive maintenance, troubleshooting, and repair.
• Work with customers on replacement part identification, quoting and ordering.
• Respond to service calls and determine best path to resolve issues.
• Coordinate with technicians to schedule field service calls.
• Provide real-time support for customers, installers, and technicians via phone or video calls.
• Use case management systems (e.g., Salesforce) to log inquiries and track status.
• Enter and manage Quotes, Sales Orders, RMAs, and Service Tickets in ERP (e.g., Epicor).
• Coordinate RMA activities and gather test reports and site feedback to close tickets and orders.
• Support technical training for technicians and internal teams.
• Develop FAQs for technical inquiries and maintain up-to-date product data.

Skills

Customer support

Technical troubleshooting

Electrical power systems

Client communication

Cross-functional collaboration

Education

Associate’s degree in electrical field

Bachelor’s degree in electrical engineering

Tools

Salesforce

Epicor

Job description

Trystar is seeking a Customer Technical Support Specialist – Electrical Power Systems to act as the primary technical interface between customers and the company. You’ll support the Customer Experience and Sales teams, handle technical inquiries, and determine when field service is needed to resolve issues.

You will support all product lines, participate in ongoing training, and travel up to 10% as required.