Power Generation Tech Service Specialist – Onsite Wisconsin

Generac Power Systems; Waukesha (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Generac Power Systems is seeking a Power Generation Technical Service Representative located at our Waukesha, WI headquarters. The role focuses on providing technical assistance and authorizing warranty repairs for our authorized dealer network.

Under supervision, you will assist customers with inquiries, document and track issues, and set groundwork for escalated cases. On-site presence in Wisconsin is required.

Qualifications

• Associates degree or equivalent experience required.
• Bachelor’s degree preferred or demonstrated higher education in a technical field.
• Bilingual Spanish is a plus and may be preferred for customer communications.

Responsibilities

• Provide technical assistance to customers and authorize warranty repairs.
• Assist dealers with questions, requests, and issues; document and track cases.
• Research, document, and monitor issues to ensure timely resolution; set groundwork for escalations.
• On-site support at Generac’s Wisconsin location; assist with remote diagnostics as needed.
• Instruct dealers on warranty systems and electronic claim submission.
• Maintain accurate notes and documentation of all interactions and actions.

Skills

Mechanical theory

Electrical theory

Customer service

Verbal communication

Written communication

Active listening

Stress management

Microsoft Office

Technical troubleshooting

Education

Associate degree or equivalent experience

Bachelor's Degree

Tools

Microsoft Office

Job description

Generac Power Systems is seeking a Power Generation Technical Service Representative located at our Waukesha, WI headquarters. The role focuses on providing technical assistance and authorizing warranty repairs for our authorized dealer network.

Under supervision, you will assist customers with inquiries, document and track issues, and set groundwork for escalated cases. On-site presence in Wisconsin is required.