Power & Gas Utility Dispatch Specialist

Auxillium; La Junta (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Auxillium’s U.S.-based dispatch support role seeks a punctual, detail-oriented candidate to handle routine and emergency calls for power, gas, and telecom sectors. You will interpret requests, route to investigators, and maintain data accuracy across multiple systems.

The position emphasizes strong communication, rapid decision-making, and reliable performance, with full-time hours and a starting pay of $15.25 per hour.

Qualifications

• High school diploma or equivalent or currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium’s supportive culture.

Responsibilities

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Handle inbound/outbound calls regarding new utility damage (power, gas, electricity, telecom) and inquiries.
• Complete precise claim entries based on details from field techs or first responders.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.
• Communicate clearly, professionally, and courteously at all times.
• Follow escalation procedures and notify the Field Manager when needed.
• Meet production goals and KPIs set by Auxillium and the Client.
• Maintain focus and stay active on the computer for the full shift duration.
• Perform other job-related duties as required.

Skills

Communication skills

Interpersonal skills

Problem-solving

Adaptability

Team player

Reading call scripts

Education

High school diploma or equivalent

Currently enrolled in high school

Tools

Microsoft Word

Excel

Outlook

Web-based databases

Job description

Auxillium’s U.S.-based dispatch support role seeks a punctual, detail-oriented candidate to handle routine and emergency calls for power, gas, and telecom sectors. You will interpret requests, route to investigators, and maintain data accuracy across multiple systems.

The position emphasizes strong communication, rapid decision-making, and reliable performance, with full-time hours and a starting pay of $15.25 per hour.