Dispatch Specialist - Utilities & Field Support

Auxillium USA; Pueblo (CO); On-site; USD 43,697,000 - 47,527,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical, dental, and vision insurance

Job summary

Auxillium USA is hiring a full-time call center dispatcher in Colorado to manage routine and emergency calls with speed and accuracy. You’ll work within a team, use mapping tools, and keep investigators informed.

The role emphasizes clear communication, data entry across systems, and adherence to safety protocols. Qualified candidates have a high school diploma, proficiency in Word/Excel/Outlook, and strong organizational and interpersonal skills.

Qualifications

• High school diploma, equivalent, or currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium’s supportive culture.

Responsibilities

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Communicate through phone, email, and SMS to support dispatch operations.

Skills

Strong communication

Interpersonal skills

Decision making

Problem solving

Fast learner

Team player

Education

High school diploma or equivalent

Currently enrolled in high school (if applicable)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Web-based database tools

Job description

Auxillium USA is hiring a full-time call center dispatcher in Colorado to manage routine and emergency calls with speed and accuracy. You’ll work within a team, use mapping tools, and keep investigators informed.

The role emphasizes clear communication, data entry across systems, and adherence to safety protocols. Qualified candidates have a high school diploma, proficiency in Word/Excel/Outlook, and strong organizational and interpersonal skills.