Utility Dispatch Specialist - Fast-Paced & Data-Driven

Auxillium USA; La Junta (CO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical, dental, and vision insurance

Job summary

Auxillium USA in Colorado is seeking a Full-Time dispatch assistant to support routine and emergency calls in a US-based call center. You will interpret, classify, and prioritize calls quickly, using mapping tools to support field investigators and keep stakeholders updated.

The role requires strong communication, reliability, and the ability to work both independently and as part of a team. On-site hours and KPIs will be discussed in interview.

Qualifications

• High school diploma or currently enrolled in high school.
• Proficiency with Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.

Responsibilities

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.

Skills

Strong communication

Problem solving

Fast learner

Organizational skills

Team player

Reliability

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Web-based databases

Job description

Auxillium USA in Colorado is seeking a Full-Time dispatch assistant to support routine and emergency calls in a US-based call center. You will interpret, classify, and prioritize calls quickly, using mapping tools to support field investigators and keep stakeholders updated.

The role requires strong communication, reliability, and the ability to work both independently and as part of a team. On-site hours and KPIs will be discussed in interview.