Utility Dispatch Representative - Power & Gas

Auxillium LLC; La Junta (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical, dental, and vision insurance

Job summary

Auxillium LLC is seeking a Frontline Dispatch Assistant to support critical communication flows for utility damage recovery. The role requires handling routine and emergency calls, data entry across multiple systems, and timely escalation when needed.

You will work closely with field investigators and internal teams, ensuring accurate status updates and efficient routing across territories in Colorado. The position is full-time, on-site in La Junta/Pueblo area with a straightforward pay rate and

Qualifications

• High school diploma or equivalent is required or you are currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium’s supportive culture.

Responsibilities

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including CAD platforms.
• Handle inbound/outbound calls regarding new utility damage, insurance inquiries, and investigator updates.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.
• Communicate clearly, professionally, and courteously at all times.
• Follow escalation procedures and notify the Field Manager when needed.
• Meet production goals and KPIs set by Auxillium and the Client.
• Maintain focus and remain active on the computer for the full duration of shifts.

Skills

Strong communication

Interpersonal skills

Decision-making & problem-solving

Quick learner

Read call scripts

Organizational skills

Reliable & punctual

Team player

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Web-based database tools

Job description

About Our Client

Each year, utility companies spend millions repairing damage to underground and aerial facilities caused by third parties, often followed by additional costs as they pursue reimbursement. An external dispatch, investigation, and recovery program allows these companies to stay focused on serving their customers.

Our client is the industry leader in Outside Plant Damage (OPD) management, backed by decades of experience in:

• Broadband and telecommunications
• Field investigation
• Dig laws (local and national)
• Insurance
• B2B collections
• Litigation

Their mission is to reduce damage incidents, streamline recovery processes, collaborate with state agencies and 811 organizations, and help educate contractors to prevent future occurrences.

Primary Functions

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Handle inbound/outbound calls regarding new utility damage (power, gas, electricity, telecom), insurance inquiries, citizen reports, and investigator updates.
• Complete precise claim entries based on details from utility field techs or first responders.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.
• Communicate clearly, professionally, and courteously at all times.
• Follow escalation procedures and notify the Field Manager when needed.
• Meet production goals, handle time expectations, and achieve KPIs set by Auxillium and the Client.
• Maintain focus and remain active on the computer for the full duration of assigned shifts.
• Perform other job-related duties as required.

Note: This list is intended to outline the general nature of the role and does not encompass all responsibilities or skills associated with this position.

Required Education, Experience & Skills

• High school diploma, equivalent, or currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium’s supportive culture.

Job Details

Location

• La Junta, Colorado, United States
• Pueblo, Colorado, United States

Position Type

• Full-Time (Regular)

Hours / Schedule

To be discussed in interview.

Pay Rate

$15.35 per hour

Benefits

• Paid time off
• 401(k)
• Medical, dental, and vision insurance