Power Equipment Technician & Training Leader

Houchens-Food-Group,-Inc.; Portland (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Ace Hardware in Portland, TN is seeking an Ace STIHL Technician to be the in-store power equipment expert, helping customers select the right tools, educating associates on proper use and selling techniques, and ensuring service quality and merchandising excellence.

You will perform equipment repairs, manage warranty claims, maintain inventory, and train staff on STIHL features and safety. The role requires STIHL Gold Certification (or progress) and strong communication with customers and team.

Qualifications

• STIHL Gold Certification or active progress toward it (minimum requirement).
• Strong customer service and sales leadership capabilities.
• Excellent communication with customers, associates, and management.
• Ability to manage multiple tasks with attention to detail.
• Proficiency with basic retail software and MS Office tools.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Drive power equipment sales to meet department goals.
• Assist in setting sales and margin objectives for power equipment and accessories.
• Grow contractor and commercial sales with proactive service.
• Create and execute promotions, events, and demonstrations.
• Perform equipment repairs and manage warranty work.
• Maintain inventory integrity and department signage.
• Educate associates on STIHL features, safety, and selling techniques.

Skills

STIHL knowledge

Customer service

Sales skills

Communication

Retail software

Tools

MS Word

MS Excel

POS system

Job description

Ace Hardware in Portland, TN is seeking an Ace STIHL Technician to be the in-store power equipment expert, helping customers select the right tools, educating associates on proper use and selling techniques, and ensuring service quality and merchandising excellence.

You will perform equipment repairs, manage warranty claims, maintain inventory, and train staff on STIHL features and safety. The role requires STIHL Gold Certification (or progress) and strong communication with customers and team.