Power BI & Operations Analytics Analyst (Hybrid, Columbus, IN)

Zohorecruit; North Carolina; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Axiom Path is seeking a data analytics professional to join its corporate IT team supporting digital customer support operations. You will build dashboards and operational reports that executives rely on to monitor performance.

You will integrate data from Salesforce, data lakes, Jira, ServiceNow, and existing Power BI environments, and automate data collection and refresh processes to reduce manual effort and improve accuracy.

Qualifications

• Approximately 3–5 years of relevant data analysis, BI, reporting, or analytics experience.
• Advanced hands-on experience developing dashboards and reports with Power BI.
• Strong SQL skills and experience analyzing information across multiple data sources.
• Advanced proficiency with Microsoft Excel.
• Experience automating reporting processes and scheduled data refreshes.
• Strong understanding of data visualization and dashboard design best practices.
• Ability to perform trend analysis, root cause analysis, and identify meaningful patterns in operational data.
• Experience working with support operations, service management, CRM, or ticketing data.
• Exposure to platforms such as Salesforce, Jira, ServiceNow, and enterprise data lakes is highly valuable.
• Strong communication skills with the ability to turn analytical findings into clear recommendations for leadership.
• Detail-oriented approach to data accuracy, validation, documentation, and reporting consistency.

Responsibilities

• Build and maintain Power BI dashboards, operational scorecards, and executive reporting for digital customer support operations.
• Consolidate reporting information originating from Salesforce, data lakes, Jira, ServiceNow, and existing Power BI environments.
• Develop automated data collection, transformation, and reporting refresh processes that reduce manual reporting effort.
• Track operational KPIs covering ticket volumes, backlog, SLA performance, resolution times, workload, customer experience, escalations, and knowledge management.
• Analyze support data to identify recurring issues, bottlenecks, emerging trends, and opportunities for process improvement.
• Develop reporting that supports workload forecasting, resource planning, and operational decision-making.
• Partner with support leadership to establish consistent KPI definitions, reporting standards, and success measures.
• Translate complex operational data into clear findings and recommendations for management and executive audiences.
• Maintain reporting documentation, datasets, and data definitions to improve consistency and reliability.

Skills

Data analysis

BI

Reporting

Tools

Power BI

SQL

Microsoft Excel

Salesforce

Jira

ServiceNow

Job description

Axiom Path is seeking a data analytics professional to join its corporate IT team supporting digital customer support operations. You will build dashboards and operational reports that executives rely on to monitor performance.

You will integrate data from Salesforce, data lakes, Jira, ServiceNow, and existing Power BI environments, and automate data collection and refresh processes to reduce manual effort and improve accuracy.