Database Reporting & Power BI Analyst

Zohorecruit; North Carolina; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Axiom Path is seeking a data analytics professional to join its corporate IT team supporting digital customer support operations. You will build dashboards and operational reports that executives rely on to monitor performance.

You will integrate data from Salesforce, data lakes, Jira, ServiceNow, and existing Power BI environments, and automate data collection and refresh processes to reduce manual effort and improve accuracy.

Qualifications

• Approximately 3–5 years of relevant data analysis, BI, reporting, or analytics experience.
• Advanced hands-on experience developing dashboards and reports with Power BI.
• Strong SQL skills and experience analyzing information across multiple data sources.
• Advanced proficiency with Microsoft Excel.
• Experience automating reporting processes and scheduled data refreshes.
• Strong understanding of data visualization and dashboard design best practices.
• Ability to perform trend analysis, root cause analysis, and identify meaningful patterns in operational data.
• Experience working with support operations, service management, CRM, or ticketing data.
• Exposure to platforms such as Salesforce, Jira, ServiceNow, and enterprise data lakes is highly valuable.
• Strong communication skills with the ability to turn analytical findings into clear recommendations for leadership.
• Detail-oriented approach to data accuracy, validation, documentation, and reporting consistency.

Responsibilities

• Build and maintain Power BI dashboards, operational scorecards, and executive reporting for digital customer support operations.
• Consolidate reporting information originating from Salesforce, data lakes, Jira, ServiceNow, and existing Power BI environments.
• Develop automated data collection, transformation, and reporting refresh processes that reduce manual reporting effort.
• Track operational KPIs covering ticket volumes, backlog, SLA performance, resolution times, workload, customer experience, escalations, and knowledge management.
• Analyze support data to identify recurring issues, bottlenecks, emerging trends, and opportunities for process improvement.
• Develop reporting that supports workload forecasting, resource planning, and operational decision-making.
• Partner with support leadership to establish consistent KPI definitions, reporting standards, and success measures.
• Translate complex operational data into clear findings and recommendations for management and executive audiences.
• Maintain reporting documentation, datasets, and data definitions to improve consistency and reliability.

Skills

Data analysis

BI

Reporting

Tools

Power BI

SQL

Microsoft Excel

Salesforce

Jira

ServiceNow

Job description

Columbus, United States | Posted on 10/08/2026

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A High-Performing Team

Join a global organization focused on delivering technology and operational solutions that improve how customers and internal teams work. This opportunity sits within a corporate IT organization supporting digital customer support operations, where data visibility, reporting automation, and actionable performance insights are becoming increasingly important.

The team is building a more unified analytics environment by bringing information currently spread across CRM, service management, ticketing, data lake, and reporting platforms into streamlined dashboards and operational reporting.

What's In Store For You

• Engagement: W2 only (no C2C/1099)
  
• Hybrid opportunity: Approximately 60% onsite in Columbus, Indiana , with potentially more onsite time during the initial ramp-up period.
  
• Standard business hours.
  
• Full-time schedule of approximately 40 hours per week.
  
• Opportunity to build dashboards and reporting solutions that will be directly used by operational and executive leadership.
  
• High-visibility work supporting performance measurement, customer experience, resource planning, and continuous improvement.
  

How You Will Make An Impact

• Build and maintain Power BI dashboards, operational scorecards, and executive reporting for digital customer support operations.
  
• Consolidate reporting information originating from Salesforce, data lakes, Jira, ServiceNow, and existing Power BI environments .
  
• Develop automated data collection, transformation, and reporting refresh processes that reduce manual reporting effort.
  
• Track operational KPIs covering ticket volumes, backlog, SLA performance, resolution times, workload, customer experience, escalations, and knowledge management.
  
• Analyze support data to identify recurring issues, bottlenecks, emerging trends, and opportunities for process improvement.
  
• Develop reporting that supports workload forecasting, resource planning, and operational decision-making.
  
• Partner with support leadership to establish consistent KPI definitions, reporting standards, and success measures.
  
• Translate complex operational data into clear findings and recommendations for management and executive audiences.
  
• Maintain reporting documentation, datasets, and data definitions to improve consistency and reliability.
  

Requirements

Do You Bring Proven Success in Business Intelligence and Operational Reporting?

• Bring approximately 3–5 years of relevant data analysis, BI, reporting, or analytics experience .
  
• Advanced hands-on experience developing dashboards and reports with Power BI .
  
• Strong SQL skills and experience analyzing information across multiple data sources.
  
• Advanced proficiency with Microsoft Excel .
  
• Experience automating reporting processes and scheduled data refreshes.
  
• Strong understanding of data visualization and dashboard design best practices.
  
• Ability to perform trend analysis, root cause analysis, and identify meaningful patterns in operational data.
  
• Experience working with support operations, service management, CRM, or ticketing data.
  
• Exposure to platforms such as Salesforce, Jira, ServiceNow, and enterprise data lakes is highly valuable.
  
• Strong communication skills with the ability to turn analytical findings into clear recommendations for leadership.
  
• Detail-oriented approach to data accuracy, validation, documentation, and reporting consistency.