Power BI Data Analyst - Support Operations Insights

KYYBA; Columbus (IN); Hybrid; USD 65,000 - 95,000; Full time

Job summary

KYYBA is seeking a Data Analysis Administrator for Digital Customer Support Operations in Columbus, IN. Hybrid role with 60% onsite, standard business hours, urgent need for an experienced analyst to design and maintain dashboards and reporting solutions using Power BI.

Responsibilities include collecting data from Salesforce, data lakes, Power BI, JIRA, SNOW, and IAM systems; creating executive and team reports; and driving continuous improvement through analytics and KPI standardization.

Qualifications

• 3–5 years of experience in data analytics or BI.
• Experience with Power BI, SQL, and data visualization.
• Hybrid work environment; Columbus, IN familiarity.

Responsibilities

• Design and maintain Power BI dashboards and scorecards.
• Gather data from Salesforce, JIRA, data lakes, and related tools; validate accuracy.
• Develop executive reports and self-service capabilities for leaders.
• Produce weekly/monthly operational reviews for leadership; standardize metrics.
• Identify trends and drive continuous improvement through analytics.

Skills

Power BI

Excel

SQL

Data analysis

Dashboard design

Tools

Salesforce

Data Lakes

Power BI

JIRA

SNOW

IAM Power BI

Job description

KYYBA is seeking a Data Analysis Administrator for Digital Customer Support Operations in Columbus, IN. Hybrid role with 60% onsite, standard business hours, urgent need for an experienced analyst to design and maintain dashboards and reporting solutions using Power BI.

Responsibilities include collecting data from Salesforce, data lakes, Power BI, JIRA, SNOW, and IAM systems; creating executive and team reports; and driving continuous improvement through analytics and KPI standardization.