Post Shipment Coordinator

Siemens; Atlanta (GA); Hybrid; USD 41,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Competitive pay

Job summary

Siemens in Peachtree Corners, GA is seeking a Post Shipment Coordinator to manage requests, provide customer service, and resolve post-shipment issues. You will coordinate with internal teams to address shortages, overages, damages, and billing disputes.

The role emphasizes data analysis, CRM usage, and building relationships with stakeholders while maintaining service levels in a fast-paced, hybrid work environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of practical Customer Support experience.
• Proficient with Microsoft Suites.
• Eligible to work in the US without sponsorship now or in the future.

Responsibilities

• Research and resolve post-shipment issues including shortages, overages, damages and billing disputes.
• Coordinate with internal departments to fulfill customer requests and achieve service levels.
• Use CRM tools to enter, manage and prioritize cases and maintain accurate records.

Skills

Customer Support

Data analysis

Problem solving

Independent worker

Education

High School Diploma or GED

Associate degree (preferred)

Tools

CRM systems

SAP

Microsoft Office

Job description

Position Title: Post Shipment Coordinator

Location: Peachtree Corners, GA (Hybrid)

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Post Shipment Coordinator will manage requests and provide customer service, guidance, and resolutions for all Post Shipment needs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Utilize system tools to research and resolve customer inquiries such as shortages, overages, damages, and billing disputes. Develop a relationship with key stakeholders at all levels.

You will make an impact with the following responsibilities:

• Researching and analyzing data to make informed resolutions based on facts
• Utilizing CRM tools to enter, manage, and prioritize case load to attain established service level agreements.
• Effectively resolving Shipping Discrepancies, including short ship/over-shipments, incorrect material received, damaged/defective material, carrier/freight damage, and rectifying order entry discrepancies
• Serving as the primary contact for all Post related matters including returns, issuing credits or debits for incorrect pricing, freight disputes, etc.
• Developing lasting professional relationships with all stakeholders
• Effectively using fundamental practices and procedures to manage shipping discrepancy issues from inception to completion.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• High School Diploma or GED.
• 2 plus years of practical Customer Support experience.
• Proficient with Microsoft Suites.
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Associate degree
• Prior experience with SAP or CRM systems.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Able to work independently with minimal supervision.
• Ability to excel in a high volume and fast-paced environment.
• Demonstrate good analytical and organizational skills

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $40,555 - $69,523. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Remote #transformtheeverydaywithus #siemens #salessupport #postshipmentcoordinator #electricalproducts

$40,555 $69,523