Post-Service Fire Protection Support Specialist

The Hiller Companies; Mobile (AL); On-site; USD 29,000 - 32,000; Full time

Job summary

The Hiller Companies, LLC has an immediate opening for a Customer Service Representative. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Customer Service Representative is the primary post-service contact for assigned customers, helping ensure a positive experience after work is completed. This role confirms satisfaction, supports timely invoice processing, verifies customer and billing information, documents communication.

Responsibilities

• Serve as a professional point of contact for customer inquiries by phone, email, and in-person communication.
• Schedule and conduct post-service follow-up to confirm satisfaction, capture feedback, address concerns, and identify additional needs.
• Coordinate with technical teams, service coordinators, service managers, and branch contacts to confirm completed work and communicate relevant details to customers.
• Navigate ambiguity and manage cross-functional expectations by effectively coordinating between business units to ensure alignment on priorities, timelines, and customer outcomes.
• Discuss post-service billing needs, including invoice delivery, PO requirements, AP contacts, payment timing, statements, and supporting documentation.
• Manage customer follow-up after invoice issuance to support invoice accuracy, timely payment, and resolution of billing questions or corrections.
• Act as the operational liaison between customers, Shared Branch Services, Sales Team, Collections, and branch teams for open invoice and customer care needs.
• Maintain accurate customer records, including contact information, service history, invoice details, interactions, follow-up needs, and escalations.

Job description

The Hiller Companies, LLC has an immediate opening for a Customer Service Representative. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Customer Service Representative is the primary post-service contact for assigned customers, helping ensure a positive experience after work is completed. This role confirms satisfaction, supports timely invoice processing, verifies customer and billing information, documents communication.