Post Service Financial Concierge - Patient Financial Experience - Fulltime, Days

Texas Health Resources; Texas; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Monthly bonus opportunity

Remote position

Benefits package

Job summary

Texas Health Resources is seeking a Post Service Financial Concierge for a fast-paced call center in Arlington, TX. This remote-friendly role handles patient financial questions, balances, deposits, payments, and payment plans, with onsite training as needed.

You will join a team focused on service and patient experience, require healthcare revenue cycle experience, a CRCR credential on hire preferred, and a competitive monthly bonus plus comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Healthcare Revenue Cycle experience with 1 year in hospital CBO call center environment required.
• Associate’s Degree with 2 years Revenue Cycle experience plus 1 year hospital CBO call center experience preferred.
• Three years of Healthcare Revenue Cycle experience required.
• CRCR (Certified Revenue Cycle Representative) on hire preferred.

Responsibilities

• Receive calls from patients/guarantors regarding account balances, estimates, deposits/payments, and payment plans.
• Focus on service and patient experience when dealing with patients, employers, management, hospital staff and others.
• Work independently to ensure cases are reviewed and tasks completed on each account.
• Advocate to settle consumer concerns between Texas Health hospitals/departments/insurance providers and consumers.
• Liaise with PAS leaders or other departments to ensure account balance accuracy.
• Escalated issues receive immediate attention.
• Inform senior leadership of potential issues or trends affecting timely responses.

Job description

Post Service Financial Concierge

Fast-paced, high-volume Call Center looking for a top skilled Financial Concierge

Work location: 612 East Lamar Arlington, Texas 76011

Work environment: Patient Financial Experience – Remote, but onsite training may be required

Work hours: Full-time, 40 hours weekly; Monday thru Friday, (9:30am – 6:00pm)

Department Highlights:

• Monthly Bonus Opportunity based on performance
• Remote Position
• Opportunity to enhance your goals and values

Here’s What You Need:

• High School Diploma or equivalent (REQUIRED)
• Four years of Healthcare Revenue Cycle, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (REQUIRED) OR
• Associate’s Degree with 2 years of Revenue Cycle Experience, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (PREFERRED)
• Three years of Healthcare Revenue Cycle Experience, healthcare or related organization including consumer relations (REQUIRED)
• One year experience in hospital CBO customer service or call center environment in healthcare (REQUIRED) - CRCR (Certified Revenue Cycle Representative) upon Hire (PREFERRED)

What You Will Do:

• Receive calls from patients/guarantors regarding financial questions on their account(s) balance consisting of estimate , deposits/payments, payment plans.
• Focus on Service and Patient/Consumer experience when dealing with patients, employers, management, hospital staff and other parties within and outside of THR.
• The Financial Concierge works independently to ensure all cases are reviewed and validated and that all tasks are completed on each account worked.
• Acts as an advocate to settle consumer concerns between Texas Health hospitals, departments, physician offices, insurance provider(s) and consumer to ensure accurate and complete information to resolve discrepancies and ensure account balance resolution.
• Works as a liaison to entity PAS, leaders, or other departments as needed to ensure account balance is appropriate.
• Requests deemed as “escalated” should receive immediate attention
• Inform Patient Financial Experience Sr. Director or designee of any potential issues or trends that might delay timely response to patients.
• Communication should be clear, concise and professional.

Additional perks of being a Texas Health employee:

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights:

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to [e-mail].