Receptionist – Therapy Department

Texas Health Resources; Texas; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k

PTO

medical

dental

Paid Parental Leave

flex spending

tuition reimbursement

Student Loan Repayment Program

Job summary

Texas Health Arlington Memorial is seeking a Receptionist for the Therapy Department to greet patients, answer phones, schedule visits, and coordinate front-desk activities with exceptional service.

You will verify patient information, handle insurance basics, maintain medical records, and support clinicians by announcing arrivals and guiding patients to the appropriate staff.

Qualifications

• 1 Year experience in doctor’s office or outpatient medical clinic required

Responsibilities

• Reception of customers in person and on phone
• Greets and receives all patients and visitors using excellent service standards in all interactions
• Relays messages and information to appropriate parties timely and accurately
• Acts as receptionist for department and manager
• Announce arrival of patients to clinicians and escort patients when appropriate
• Scheduling of patient visits
• Schedules new and follow up outpatient appointments for all patient types according to established procedures
• Completes check for medical necessity of scheduled tests and procedures and communicates discrepancies in coding or documentation to the appropriate parties
• Initial and ongoing insurance verification and certification for recurring or one time only accounts
• Coordinate accurate patient data to determine financial obligations
• Assist in obtaining and or updating verification/appropriate pre-certification for all applicable patients
• Notify appropriate parties regarding coverage to include estimate, inadequate, denied, or reduced benefits
• Fax needed reports for payers maintaining patient confidentiality
• Accurate and timely data entry of verification/certification into patient management information systems
• Daily management of medical records
• Prepare new patient charts with correct forms and patient identification
• Knowledge of requirements for chart completion and audit of records for completion
• Timely processing of interim requests for isolated pieces of records by payers, HIS, referral sources or others
• Preparing records for final coding and scanning and quality assurance of scanned records
• Management of record transitions between remote sites and hospital Health Information Services Department
• Accurate labeling and filing charts for terminal record storage
• Accurate and timely retrieval of active and inactive records routinely and as requested
• Fax clinical documentation to referral sources according to established procedures
• Use of information systems and office equipment
• Accurate and timely data entry into patient management, scheduling, point of service collections, insurance estimator, department databases and other THR information systems
• Appropriate knowledge of and use of THR intranet as resource for effective and efficient operations
• Effectively and efficiently uses computers, printers, fax machines, copy machines, scanners and other office equipment and notifies appropriate parties if equipment is not functioning correctly or is broken
• Can perform routine maintenance on equipment such as paper filling, toner replacement, dusting keyboard and work area
• Collection of co-pays and co-insurance for ambulatory patients
• Inform and remind patients each visit of financial responsibility using excellent service strategies for customer relations
• Make collection arrangements or plans with each patient and facilitate Charity Application process for qualifying patients
• Uses payment estimator, information provided by verification specialist, and charges posted by clinical staff to calculate patient responsibility accurately
• Issues receipt using point of service collections software
• Accurately updates patient case management for amounts due and amounts collected
• Admission of patients
• Verifies correct account information
• Obtains correct signatures on all admission forms
• Explains all HIPAA, advance directives and admission acknowledgement forms to patients

Skills

Customer service

Telephone etiquette

Medical office experience

HIPAA compliance

Education

High School Diploma or Equivalent

Job description

Receptionist – Therapy Department Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Arlington 800 W. Randol Mill Road in Arlington, TX 76012

Work Hours: Full Time (40hours) Day Shift - Monday 0715-1745, Tuesday 0745-1615, Wednesday 0715-1745, Thursday 0745-1615 and Friday 0745-1145

Education

• High School Diploma or Equivalent

Required Experience

• 1 Year experience in doctor’s office or outpatient medical clinic required

What You Will Do:

• Reception of customers in person and on phone
• Greets and receives all patients and visitors using excellent service standards in all interactions.
• Relays messages and information to appropriate parties timely and accurately.
• Acts as receptionist for department and manager
• Announce arrival of patients to clinicians and escort patients when appropriate.
• Scheduling of patient visits
• Schedules new and follow up outpatient appointments for all patient types according to established procedures.
• Completes check for medical necessity of scheduled tests and procedures and communicates discrepancies in coding or documentation to the appropriate parties.
• Initial and ongoing insurance verification and certification for recurring or one time only accounts
• Coordinate accurate patient data to determine financial obligations.
• Assist in obtaining and or updating verification/appropriate pre-certification for all applicable patients.
• Notify appropriate parties regarding coverage to include estimate, inadequate, denied, or reduced benefits.
• Fax needed reports for payers maintaining patient confidentiality.
• Accurate and timely data entry of verification/certification into patient management information systems.
• Daily management of medical records
• Prepare new patient charts with correct forms and patient identification.
• Knowledge of requirements for chart completion and audit of records for completion.
• Timely processing of interim requests for isolated pieces of records by payers, HIS, referral sources or others.
• Preparing records for final coding and scanning and quality assurance of scanned records.
• Management of record transitions between remote sites and hospital Health Information Services Department.
• Accurate labeling and filing charts for terminal record storage.
• Accurate and timely retrieval of active and inactive records routinely and as requested.
• Fax clinical documentation to referral sources according to established procedures.
• Use of information systems and office equipment.
• Accurate and timely data entry into patient management, scheduling, point of service collections, insurance estimator, department databases and other THR information systems.
• Appropriate knowledge of and use of THR intranet as resource for effective and efficient operations (e.g. SharePoint site for managed care to obtain current contracted rates).
• Effectively and efficiently uses computers, printers, fax machines, copy machines, scanners and other office equipment and notifies appropriate parties if equipment is not functioning correctly or is broken.
• Can perform routine maintenance on equipment such as paper filling, toner replacement, dusting keyboard and work area.
• Collection of co-pays and co-insurance for ambulatory patients
• Inform and remind patients each visit of financial responsibility using excellent service strategies for customer relations.
• Make collection arrangements or plans with each patient and facilitate Charity Application process for qualifying patients.
• Uses payment estimator, information provided by verification specialist, and charges posted by clinical staff to calculate patient responsibility accurately.
• Issues receipt using point of service collections software.
• Accurately updates patient case management for amounts due and amounts collected.
• Admission of patients
• Verifies correct account information.
• Obtains correct signatures on all admission forms.
• Explains all HIPAA, advance directives and admission acknowledgement forms to patients.

Texas Health Arlington Memorial Highlights:

• Texas Health Arlington Memorial is a Joint Commission-certified Primary Stroke Center, a Chest Pain Center, and a Heart Failure Center.
• We’ve been recognized by the American Heart Association with a Gold Plus award for the exceptional care we provide to our stroke, heart failure and chest pain patients.
• We’re also designated Magnet hospital!
• Our community members recently recognized us as the best emergency department in Arlington.
• Plus, we’re recognized by Blue Cross/Blue Shield as a Blue Distinction Center for care of our patients receiving Hip and Knee Replacement and Spine Surgery procedures.
• We’re a top choice in North Texas for cancer and emergency services, women’s health and much more.
• As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area.
• Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding.
• Come be a part of our exceptional team as we improve the health of the people in our communities every day.
• You belong here!

Additional perks of being a Texas Health Employee:

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.
• A supportive, team environment with outstanding opportunities for growth.
• Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to [e-mail] #LI-TB2