Post Service Financial Concierge - Patient Financial Experience - Fulltime, Days

Texas Health Resources; Arlington (TX); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k

PTO

Medical insurance

Dental insurance

Paid Parental Leave

Flexible Spending

Tuition Reimbursement

Student Loan Repayment

Job summary

Texas Health Resources is seeking a Post Service Financial Concierge to support patients remotely from a home office. The role requires experience in healthcare revenue cycle and hospital call centers, with onsite training possibly required.

It offers a monthly bonus and a remote work setup. Responsibilities include handling patient financial questions, explaining estimates and payment plans, and ensuring accurate balance resolutions with hospitals, insurers and departments.

Qualifications

• High School Diploma or equivalent required.
• Four years of Healthcare Revenue Cycle experience in healthcare with 1 year in hospital CBO customer service/call center required.
• Or an Associate’s Degree with 2 years Revenue Cycle experience and 1 year in hospital CBO call center.
• Three years of Healthcare Revenue Cycle experience required.
• One year experience in hospital CBO customer service or call center in healthcare required.
• CRCR certification preferred.
• Spanish language preferred.

Responsibilities

• Receive calls from patients/guarantors regarding financial questions on accounts, including estimates, deposits/payments, and payment plans.
• Focus on service and patient experience when dealing with patients, employers, and staff.
• Review and validate cases and ensure tasks are completed on each account.
• Act as advocate to settle consumer concerns between hospitals, departments, physicians, insurers and consumers to ensure accurate information and balance resolution.
• Liaise with PAS, leaders, or other departments to ensure appropriate account balance.
• Escalated issues receive immediate attention.
• Inform leadership of potential issues or trends delaying timely responses.
• Communicate clearly, concisely, and professionally.

Skills

Customer service

Communication

Call center experience

Spanish (preferred)

Education

High School Diploma or equivalent

Associate’s Degree + 2 years Revenue Cycle experience

Three years Revenue Cycle experience

One year hospital CBO customer service/call center experience

Job description

Post Service Financial Concierge

26008144

Post Service Financial Concierge

Fast-paced, high-volume Call Center looking for a top skilled Financial Concierge

Office location: Home Office: 612 East Lamar Arlington, Texas 76011

Work environment: Patient Financial Experience – Remote, but onsite training may be required

Work hours: Full-time, 40 hours weekly; Monday thru Friday, (9:30am – 6:00pm)

Department Highlights

• Monthly Bonus Opportunity based on performance


• Remote Position


• Opportunity to enhance your goals and values

Here’s What You Need

• High School Diploma or equivalent (REQUIRED)


• Four years of Healthcare Revenue Cycle, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (REQUIRED) OR


• Associate’s Degree with 2 years of Revenue Cycle Experience, healthcare or related organization including consumer relations, with 1 year of experience being in hospital CBO customer service or call center environment in healthcare (PREFERRED)


• Three years of Healthcare Revenue Cycle Experience, healthcare or related organization including consumer relations (REQUIRED)


• One year experience in hospital CBO customer service or call center environment in healthcare (REQUIRED)


• CRCR (Certified Revenue Cycle Representative) upon Hire (PREFERRED)


• Spanish Speaker (PREFERRED)

What You Will Do

• Receive calls from patients/guarantors regarding financial questions on their account(s) balance consisting of estimate , deposits/payments, payment plans.


• Focus on Service and Patient/Consumer experience when dealing with patients, employers, management, hospital staff and other parties within and outside of THR.


• The Financial Concierge works independently to ensure all cases are reviewed and validated and that all tasks are completed on each account worked.


• Acts as an advocate to settle consumer concerns between Texas Health hospitals, departments, physician offices, insurance provider(s) and consumer to ensure accurate and complete information to resolve discrepancies and ensure account balance resolution.


• Works as a liaison to entity PAS, leaders, or other departments as needed to ensure account balance is appropriate.


• Requests deemed as “escalated” should receive immediate attention


• Inform Patient Financial Experience Sr. Director or designee of any potential issues or trends that might delay timely response to patients.


• Communication should be clear, concise and professional.

Additional Perks Of Being a Texas Health Employee

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.


• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.


• Strong Unit Based Council (UBC).


• A supportive, team environment with outstanding opportunities for growth.

Entity HighlightsAt Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns?Feel free to email your questions to [e-mail].