Admissions Specialist I

Texas Health Resources; Texas; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with match

paid time off

competitive health insurance choices

healthcare and dependent care spending

wellness programs

tuition reimbursement

student loan repayment program

more

Job summary

Texas Health Resources Admissions Specialist I is sought to warmly greet patients, collect demographics, verify insurance, and obtain pre-certifications for tests and procedures in a busy hospital setting.

You will educate patients about financial responsibilities, estimate balances, maintain Epic queues, and collaborate with departments to ensure smooth patient flow and regulatory compliance.

Qualifications

• High School Diploma or Equivalent is required.
• 1 year relevant customer service experience required; 2 years healthcare/office experience preferred.
• CHAA and CPI certifications preferred upon hire.
• Strong data entry, communication, and problem-solving abilities.

Responsibilities

• Welcome patients and families, setting a compassionate tone at arrival.
• Gather complete demographics to ensure accurate EHR integrity.
• Identify network coverage and obtain/verify benefits and pre-certifications.
• Educate patients on documents; ensure required consents are signed.
• Explain financial obligations and prepare estimates for co-pays and balances.
• Verify MSPQ, IMM, ABN and non-coverage checks; ensure regulatory compliance.
• Maintain Epic queues and personal scorecard; support leadership and process improvements.
• Collaborate with departments to manage multiple priorities in a high-stress environment.

Skills

Empathy

Customer service

Data entry

Communication

Epic

Medical terminology

Attention to detail

Problem solving

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Job description

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health HEB, 1600 Hospital Pkwy, Bedford, TX 76022

Work Hours: Full-Time; Friday, Saturday, and Sunday from 7:00am to 7:30pm

Department Highlights

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Education: High School Diploma or Equivalent is required.

Experience: 1 Year Relevant Customer Service experience required. 2 Years Professional office/healthcare experience preferred.

Licenses and Certifications: CHAA - Certified Healthcare Access Associate Upon Hire preferred. CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills: Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs. Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills. Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do

As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered. Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties. Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances. Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage). As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership. Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change. Participates in staff meetings, process improvement, special projects and completes other duties as assigned. Maintains daily Epic work queue and personal Employee Scorecard Dashboard. Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks of Being a Texas Health Team Member

• 401(k) with match
• paid time off
• competitive health insurance choices
• healthcare and dependent care spending account options
• wellness programs to keep you and your family healthy
• tuition reimbursement
• a student loan repayment program
• more

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health HEB Highlights

Texas Health HEB is a 322-bed, acute-care, full-service hospital serving our community since 1973. Our location in the DFW mid cities area provides convenient care to the residents of Hurst, Euless, Bedford, and the surrounding communities. We specialize in women's services, perioperative services, heart and vascular care, acute care/med surg, intermediate care/step-down, oncology, behavioral health, and emergency medicine. Additional specialties include nuclear medicine, interventional radiology, respiratory therapy, and neuroscience care, including neurosurgery and stroke. Texas Health HEB is ANCC Magnet Designated, Joint Commission-certified in Chest Pain (PHAC), a Primary Stroke Center, a Level III Trauma Center, Level II NICU and Level III for maternal care. We're a top choice in North Texas for emergency services, surgical services, women's health, cardiac care and much more. As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

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