Post-Sales Project Manager: Customer Delivery Lead

Rosenbauer America; Wyoming (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Rosenbauer America in the United States is seeking a Post Sales Project Manager I to serve as the primary liaison between customers, dealers, and Rosenbauer throughout the fire apparatus production process. You will manage communications, coordinate specification changes, and support production activities from pre-construction through final delivery with cross-functional teams.

This role emphasizes maintaining customer satisfaction, managing project documentation, and helping ensure fire

Qualifications

• Bachelor's degree in Business Administration, Project Management, Communications, or a related field preferred.
• One or more years of customer service, project coordination, sales support, or related experience required.
• Manufacturing experience preferred.
• Knowledge of firefighting processes, apparatus construction, and fire service operations preferred.
• Experience working directly with customers, dealers, or external stakeholders preferred.

Responsibilities

• Serve as the primary liaison between customers, dealers, and Rosenbauer during the production process.
• Coordinate customer requirements, production activities, and departmental communication to ensure accurate specifications.
• Prepare and process change orders resulting from customer modifications and coordinate with stakeholders.
• Review customer specifications with production to ensure clear understanding and proper execution.
• Participate in pre-construction meetings to support development and execution of customer requirements.
• Create, maintain, and distribute project-related documentation and reports.
• Collaborate with production to identify and resolve specification questions and production concerns.
• Provide customers and dealers with regular project updates and milestone information.
• Adapt to changing customer requirements and maintain flexibility to address shifting priorities.

Skills

Customer communication

Project coordination

Documentation

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Job description

Rosenbauer America in the United States is seeking a Post Sales Project Manager I to serve as the primary liaison between customers, dealers, and Rosenbauer throughout the fire apparatus production process. You will manage communications, coordinate specification changes, and support production activities from pre-construction through final delivery with cross-functional teams.

This role emphasizes maintaining customer satisfaction, managing project documentation, and helping ensure fire