Post-Sales Kubernetes Success Engineer

vCluster

United States

On-site

USD 150,000 - 175,000

Full time

14 days+

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Job summary

vCluster is seeking a Customer Success Engineer to drive outcomes after the deal closes. You will lead onboarding, craft success plans, and translate platform adoption into tangible business value for AI and cloud workloads.

You will engage with Platform Engineering, DevOps, and executives to secure renewals and expansion. The role emphasizes proactive relationship management, architecture discussions, and Day 2 operations, contributing to a scalable post-sales motion in a remote-first, globally

Qualifications

Experience in a technical post-sales role with measurable outcomes.
Hands-on familiarity with Kubernetes and cloud-native technologies.
Ability to run executive business reviews with senior stakeholders.
Structured and proactive approach to success plans and renewal timelines.

Responsibilities

Own end-to-end onboarding from sales handoff to project close, coordinating architecture workshops and deployment readiness.
Build and maintain customer success plans with KPIs, milestones, and forward-looking actions.
Translate platform adoption into business outcomes and tie ROI to renewal/expansion signals.
Lead regular check-ins, QBRs, and executive reviews to reinforce strategic partnership.
Discuss Tenant Cluster deployment patterns, RBAC, and Day 2 operations in credible technical conversations.