Customer Success Architect - US

Akeyless Security; United States; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Commission

Company stock options

Benefits

Job summary

A cloud-native technology firm seeks a Customer Success Engineer in the USA for a 100% remote position. You will deliver a smooth onboarding experience, support customer adoption of the platform, and address customer challenges. The ideal candidate has over 3 years in technical customer support and expertise in Kubernetes and Docker. The role offers a salary range of $140K-$160K, along with additional commission, stock options, and benefits.

Qualifications

• 3+ years in a technical customer-facing support role.
• Experience with Kubernetes, Docker, and Linux is a must.
• Experience with cloud service providers (CSPs) AWS, Azure, or GCP is mandatory.

Responsibilities

• Deliver a smooth onboarding experience for new customers.
• Provide thought leadership for the best customer experience.
• Accelerate adoption of the Akeyless platform within our install base.

Skills

Kubernetes

Docker

Linux

Exceptional communication skills

Tools

CI/CD

Infrastructure as Code (IaC)

Job description

Customer Success Engineer - US

Location: USA - 100% remote.

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next‑Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches – compromised identities and secrets.

Responsibilities

• Deliver a smooth and successful onboarding experience to our new customers.
• Provide thought leadership and support for the best customer experience.
• Accelerate adoption and expansion of the Akeyless platform within our install base.
• Provide customer support at times outside of normal business hours.
• Learn our customers’ business and challenges and develop best‑of‑breed solutions to address them.
• Create added value for the customer as a trusted advisor.

Requirements

• 3+ years of experience in a technical customer‑facing support role, such as Technical Account Manager, Customer Success Engineer, Professional Services, or a similar position.
• Proven experience working with Kubernetes, Docker, Linux – must.
• Proven experience working with one or more CSPs (AWS, Azure, GCP) – must.
• Past experience that combines sales orientation and technical skill set.
• Exceptional communication skills.

Advantage

• Knowledge in CI/CD, IaC, and Config‑Management tools.
• Experience working in the Cyber Security or DevOps domains.
• Security knowledge domains: Identity Management (IDM), Identity Providers (e.g. Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM), and Zero‑Trust Access (ZTA).
• Experience in scripting/programming.

Base salary: $140K-$160K. In addition: commission, company stock options, and benefits.