Post-Sales Deployment Programs Lead, Americas

Planhat; New York (NY); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Performance bonuses

Generous PTO policy

Job summary

Planhat is seeking a Deployment Strategy Operations Lead to own post-sales programs from strategy through operationalization, adoption, and measurement. You will design scalable processes, embed them in our CRM and workflows, and partner with commercial teams to ensure consistent execution.

You will lead cross-functional efforts, leverage AI to improve efficiency, and translate strategy into repeatable, actionable procedures across the organization.

Qualifications

• High-velocity operator who builds structure and drives execution.
• Analytical and commercially sharp; uses data to make decisions beyond reports.
• Systems and workflow thinking to translate strategy into repeatable processes and automation.
• AI-native; leverages AI tools to accelerate work and reduce manual effort.
• Strong cross-functional partner with bias for action and influence without authority.

Responsibilities

• Own post-sales programs across their lifecycle from design to adoption and measurement.
• Translate CS methodology into structured, repeatable ways of working with clear ownership and workflows.
• Define CS performance metrics, build frameworks, and surface leading indicators.
• Operationalize programs in CRM with practical workflows and automation.
• Drive adoption and consistency across programs, collaborating with GTM Systems Lead as needed.
• Continuously refine programs based on performance and adoption data.

Skills

High-velocity operator

Analytical mindset

Systems thinking

AI native

Cross-functional leadership

Tools

CRM

Job description

Planhat is seeking a Deployment Strategy Operations Lead to own post-sales programs from strategy through operationalization, adoption, and measurement. You will design scalable processes, embed them in our CRM and workflows, and partner with commercial teams to ensure consistent execution.

You will lead cross-functional efforts, leverage AI to improve efficiency, and translate strategy into repeatable, actionable procedures across the organization.