Post-Sales Account Manager, West Coast

Locala; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k with Company Match

Paid Parental Leave

Paid Vacation, Sick Time & Holidays

Job summary

Locala is seeking a Post-Sales Account Manager based in Los Angeles to service West Coast clients. In this role, you’ll manage client relationships, address concerns, develop performance reports, and collaborate with internal teams to enhance the customer experience. Ideal candidates should have 2-3 years of Ad Tech or digital advertising experience, strong organizational skills, and be proficient in data analysis. The position offers comprehensive medical benefits and a salary range of $80-90k with a potential $10k bonus.

Qualifications

• 2-3 years experience in Ad Tech/Digital advertising field.
• Highly organized with strong attention to detail.
• Proficient in analyzing large datasets for insights.

Responsibilities

• Address customers' needs quickly to maintain strong relationships.
• Develop performance reports and benchmark results.
• Manage projects with the design team for creative executions.

Skills

Ad Tech/Digital advertising experience

Organizational skills

Communication skills

Client-facing experience

Data analysis

Job description

Locala is the world’s leading commerce media platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry.

We are looking for a Post‑Sales Account Manager based in LA to service our West Coast clients. Account Managers serve as the liaison between Locala and its customers. This role reports to the Head of Customer Success.

What You’ll Do

• Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
• Develop & deliver performance reports to clients and benchmark those results against similar campaigns.
• Work independently and collaboratively as part of a team.
• Develop strong relationships with customers, connect with key business executives and stakeholders.
• Work alongside trading teams to monitor campaign performance and leverage data‑driven results obtained to conduct campaign upsells.
• Answer client queries and identify new business opportunities among existing customers.
• Responsible for the creation and delivery of reporting, providing analysis of performance.
• Manage projects with the design team to deliver best‑in‑class creative executions.
• Liaise with cross‑functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and are able to advise clients on basic technical questions.
• This role is not centered around sales but rather focuses on managing campaigns/ accounts. Hands‑on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position.

Your Profile

• 2‑3 years experience in the Ad Tech/Digital advertising field
• Highly organized and able to prioritize
• Ability to self‑manage, juggle multiple priorities & meet deadlines with a strong attention to detail
• Proficient in analyzing large datasets and prioritizing them into actionable insights
• Excellent communication skills
• Client facing experience
• Comfortable with a start‑up environment, open to facing interesting challenges globally with a problem‑solving & resourceful mindset

Benefits

• Medical, Dental & Vision Insurance – 100% paid for the employee‑only, 80% for dependents
• 401k with Company Match
• Paid Parental Leave
• Paid Vacation, Sick Time & Holidays
• Salary range for this role is 80-90k, with up to a 10k bonus