Post-Sale Lifecycle Architect

SolarWinds; Austin, Charlotte, Reston (TX, NC, VA); On-site; USD 120,000 - 180,000; Full time

Job summary

SolarWinds seeks a lifecycle program leader to own post-sale communications, activation, and the overall digital lifecycle. You will design scalable programs that accelerate value, improve activation rates, and reduce churn, partnering across Customer Success, Renewals, Product, and Sales.

Responsibilities include defining lifecycle stages, creating plays and triggers, and driving renewal readiness with measurable outcomes.

Qualifications

• Experience designing and optimizing customer lifecycle, customer marketing, customer success, growth, retention, or renewal programs.
• Strong understanding of post-sale customer journeys, lifecycle stages, behavioral triggers, and digital engagement programs.
• Analytical depth and ability to interpret CRM data, product telemetry, customer health signals, and program performance.
• Technical fluency to understand product friction, systems dependencies, data quality, and automation requirements.
• Business judgment to prioritize revenue, retention, and customer outcomes over activity metrics.
• Strong cross-functional leadership and ability to mobilize subject-matter experts without direct authority.
• Excellent written and verbal communication skills, with ability to translate complex ideas into clear programs, plays, and recommendations.

Responsibilities

• Own onboarding communications and activation by identifying friction points and building onboarding journeys.
• Define post-sale lifecycle stages and entry/exit criteria for each stage (onboarding, activation, adoption, retention, renewal, expansion, advocacy).
• Create scalable renewal-readiness motions and nurture programs to prevent churn.
• Drive expansion by surfacing opportunities from adoption patterns and customer behavior.
• Coordinate with Renewals, CS, Product, Engineering, and Sales to ensure timely actions on risk, health, and value signals.
• Lead channel strategy for lifecycle communications (email, in-app guidance, chat, automated flows).
• Measure performance with a lifecycle scorecard and continuously improve programs.

Skills

Lifecycle design

Customer success

Growth & retention

Renewals

Cross-functional leadership

Analytical mindset

Effective communication

Program orchestration

Job description

SolarWinds seeks a lifecycle program leader to own post-sale communications, activation, and the overall digital lifecycle. You will design scalable programs that accelerate value, improve activation rates, and reduce churn, partnering across Customer Success, Renewals, Product, and Sales.

Responsibilities include defining lifecycle stages, creating plays and triggers, and driving renewal readiness with measurable outcomes.