Post-Installation Support Specialist

West Shore Home; Indianapolis (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

HSA Match

Paid Holidays

PTO

Employee Referral

Employee Discount

Job summary

West Shore Home Indianapolis is seeking a Customer Service Specialist to support post-installation services and ensure a 5-star experience for customers. The role requires strong communication, a high school diploma, and familiarity with Salesforce.

You will handle inquiries across phone, email, text, and the website, and schedule service visits with attention to detail. The position offers full-time hours on a Monday–Friday schedule, with an hourly rate of roughly $20–$25, and a comprehensive

Qualifications

• High School Diploma or equivalent required.
• Experience with Salesforce preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide 5-star customer service for post-installation services.
• Respond to customer requests via phone, email, text, or website.
• Schedule service visits and verify scope of work.
• Attend and participate in the morning customer service huddle.
• Provide data and feedback to leadership on service issues.

Skills

Customer service

Communication

Education

High School Diploma

Tools

Salesforce

Job description

West Shore Home Indianapolis is seeking a Customer Service Specialist to support post-installation services and ensure a 5-star experience for customers. The role requires strong communication, a high school diploma, and familiarity with Salesforce.

You will handle inquiries across phone, email, text, and the website, and schedule service visits with attention to detail. The position offers full-time hours on a Monday–Friday schedule, with an hourly rate of roughly $20–$25, and a comprehensive