Onsite Post-Install Service Specialist

West Shore; Andover (MA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) with company match

HSA with company match

Paid holidays and PTO

Employee Referral Program

Employee Discount Program

Paid training and growth potential

Job summary

West Shore Home in Andover, MA is seeking a Customer Service Specialist to support our branch operations. You will handle high-volume calls, diagnose product issues, and schedule post-install service visits for customers.

The role emphasizes building relationships, working independently with accountability, and delivering a 5-star customer experience. We offer comprehensive health benefits, a 401(k) match, an HSA, paid holidays and PTO, and ongoing professional growth opportunities.

Qualifications

• Experience in customer service-related roles.
• Ability to handle high-volume calls and multi-channel requests.

Responsibilities

• Handle high volume inbound and outbound calls, establishing relationships with customers.
• Respond to customer requests via phone, email, website, or colleagues regarding product issues.
• Report escalations to General Manager and Customer Service Manager.
• Order necessary parts and schedule service visits.
• Keep customers informed of service-related schedule changes.

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

West Shore Home in Andover, MA is seeking a Customer Service Specialist to support our branch operations. You will handle high-volume calls, diagnose product issues, and schedule post-install service visits for customers.

The role emphasizes building relationships, working independently with accountability, and delivering a 5-star customer experience. We offer comprehensive health benefits, a 401(k) match, an HSA, paid holidays and PTO, and ongoing professional growth opportunities.