Onsite 5-Star Customer Service Specialist

West Shore Home; Andover (MA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Comprehensive Health Insurance options

401(k) plans with company match

HSA plan with company match

Paid holidays and paid time off (PTO)

Employee Referral Program

Employee Discount Program

Paid training and unlimited profession

growth potential

Job summary

West Shore Home in Andover, MA is seeking a Customer Service Specialist to support all customer service-related functions at the branch. You will provide a 5-star experience, diagnose product issues, and schedule service visits for post-installation services.

Responsibilities include handling high-volume calls, responding to requests, notifying management of escalations, coordinating parts and service visits, and updating customers on schedule changes.

Qualifications

• A passion for building relationships.
• A desire to work independently, efficiently, and with high accountability.
• A proven track record of success in customer service-related roles.

Responsibilities

• Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
• Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
• Order necessary parts through manufacturers and schedule service visits when needed.
• Keep customers aware of any service-related schedule changes.

Job description

West Shore Home in Andover, MA is seeking a Customer Service Specialist to support all customer service-related functions at the branch. You will provide a 5-star experience, diagnose product issues, and schedule service visits for post-installation services.

Responsibilities include handling high-volume calls, responding to requests, notifying management of escalations, coordinating parts and service visits, and updating customers on schedule changes.