Post-Install Support Specialist

West Shore Home; Lexington, Northern (KY, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referral 프로그램

Paid training

Job summary

West Shore Home is seeking a Customer Service Specialist at our Lexington, KY location to deliver a high-quality customer experience, coordinate post-install service needs, and schedule appointments. You’ll work directly with customers, resolve issues, and support a fast-paced remodeling business.

The ideal candidate will have strong communication skills, be organized, and able to manage multiple tasks while delivering timely updates and exceptional service. Paid training and benefits offered.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Job description

West Shore Home is seeking a Customer Service Specialist at our Lexington, KY location to deliver a high-quality customer experience, coordinate post-install service needs, and schedule appointments. You’ll work directly with customers, resolve issues, and support a fast-paced remodeling business.

The ideal candidate will have strong communication skills, be organized, and able to manage multiple tasks while delivering timely updates and exceptional service. Paid training and benefits offered.