Post-Discharge Care Navigator (Part-Time)

White House Clinics; Richmond (KY); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Paycom - ATS is seeking a Part-Time Transition of Care Specialist to support patients after hospital or ED discharges. The role involves telephone outreach, scheduling follow-up appointments, and coordinating care with care team members.

You will document activities in the EHR and work with Community Health Workers to ensure timely follow-up, while maintaining patient confidentiality. The position emphasizes accuracy, independence, and a patient-centered approach, with a focus on quality

Qualifications

• High School Diploma or GED required.
• One year of experience in healthcare, customer service, call center, medical office, or related setting preferred.
• Strong verbal and written communication skills; professional demeanor.
• Basic computer skills; proficient in Microsoft Excel.
• Knowledge of patient confidentiality requirements; strong customer service orientation.
• Preferred experience with EHR, care coordination, population health programs, or healthcare technology platforms.

Responsabilités

• Conduct post-discharge outreach to assigned low- and moderate-risk patients using telephone and approved platforms.
• Assist with scheduling follow-up appointments and document activities in the EHR.
• Identify barriers or concerns and escalate to Community Health Workers or care team members.
• Maintain productivity and ensure timely, accurate documentation.
• Support quality improvement, care coordination, and population health initiatives.
• Protect patient confidentiality at all times; assist with workflow improvements.

Connaissances

Organized

Dependable

Detail-oriented

Verbal communication

Written communication

Proficiency in Microsoft Excel

Independent working

Patient confidentiality

Customer service orientation

Formation

High School Diploma or GED

Outils

Microsoft Excel

Electronic Health Records (EHR)

Healthcare software platforms

Description du poste

Paycom - ATS is seeking a Part-Time Transition of Care Specialist to support patients after hospital or ED discharges. The role involves telephone outreach, scheduling follow-up appointments, and coordinating care with care team members.

You will document activities in the EHR and work with Community Health Workers to ensure timely follow-up, while maintaining patient confidentiality. The position emphasizes accuracy, independence, and a patient-centered approach, with a focus on quality