(Richmond) Part-Time Transition of Care Specialist

White House Clinics; Richmond (KY); On-site; USD 21,000 - 30,000; Part time

Job summary

Paycom - ATS is seeking a Part-Time Transition of Care Specialist to support patients after hospital or ED discharges. The role involves telephone outreach, scheduling follow-up appointments, and coordinating care with care team members.

You will document activities in the EHR and work with Community Health Workers to ensure timely follow-up, while maintaining patient confidentiality. The position emphasizes accuracy, independence, and a patient-centered approach, with a focus on quality

Qualifications

• High School Diploma or GED required.
• One year of experience in healthcare, customer service, call center, medical office, or related setting preferred.
• Strong verbal and written communication skills; professional demeanor.
• Basic computer skills; proficient in Microsoft Excel.
• Knowledge of patient confidentiality requirements; strong customer service orientation.
• Preferred experience with EHR, care coordination, population health programs, or healthcare technology platforms.

Responsibilities

• Conduct post-discharge outreach to assigned low- and moderate-risk patients using telephone and approved platforms.
• Assist with scheduling follow-up appointments and document activities in the EHR.
• Identify barriers or concerns and escalate to Community Health Workers or care team members.
• Maintain productivity and ensure timely, accurate documentation.
• Support quality improvement, care coordination, and population health initiatives.
• Protect patient confidentiality at all times; assist with workflow improvements.

Skills

Organized

Dependable

Detail-oriented

Verbal communication

Written communication

Proficiency in Microsoft Excel

Independent working

Patient confidentiality

Customer service orientation

Education

High School Diploma or GED

Tools

Microsoft Excel

Electronic Health Records (EHR)

Healthcare software platforms

Job description

PRIMARY FUNCTIONThe Part-Time Transition of Care Specialist supports patients following hospital, emergency department, or other healthcare discharges by completing telephone outreach activities and assisting with care coordination. This position conducts outreach for low- and moderate-risk patients, schedules follow-up appointments, and documents activities in the electronic health record (EHR). The Transition of Care Specialist works closely with Community Health Workers and other care team members to ensure patients receive timely follow-up care and support.PRINCIPAL DUTIESTransition of Care OutreachConduct post-discharge outreach to assigned low- and moderate-risk patients using telephone and approved patient communication platforms, following organizational protocols.Utilize patient communication platforms to send targeted broadcast messages and invitations to identified recipients for follow-up care, appointments, services, and other approved outreach initiatives.Document all outreach attempts, communications, and patient interactions accurately and in a timely manner in the EHR and/or designated communication platform.Assist patients with scheduling follow-up appointments, reinforcing the importance of follow-up care and adherence to discharge instructions.Identify barriers, unmet needs, or concerns and escalate patients to Community Health Workers or other appropriate care team members.Maintain assigned productivity, outreach, and documentation standards while ensuring communications are timely, professional, and patient-centered.GeneralParticipates as a member of the Patient Experience team.Maintains communication with care team members through accurate and timely EHR documentation.Assists with other duties or projects as assigned by supervisor.Supports organizational goals related to quality improvement, care coordination, and population health.Protects the confidentiality of patient information at all times.Assists with workflow improvement activities as assigned.JOB REQUIREMENTSMinimum Education: High School Diploma or GED required.Minimum Work Experience: One year of experience in healthcare, customer service, call center, medical office, or related setting preferred, but not required.Required License: N/AQualificationsSuccessful applicants will be organized, dependable, and detail-oriented with a professional demeanor. Position requires strong verbal and written communication skills, basic computer skills with demonstrated proficiency in Microsoft Excel, and the ability to work independently while maintaining accuracy and productivity. Knowledge of patient confidentiality requirements and strong customer service orientation is required. Preferred qualifications include experience with electronic health records, care coordination activities, population health programs, or healthcare technology platforms.