Post-Construction Warranty Lead

Timberline Construction Group; Birmingham (AL); On-site; USD 60,000 - 75,000; Full time

Job summary

Timberline Construction Group is seeking an experienced Warranty Manager to oversee post-construction warranty requests for our residential housing programs.

This role will manage warranty issues from initial request through investigation, repair coordination, documentation, verification, and final closeout, while maintaining organized records and proactive communication with homeowners, program managers, and leadership.

Qualifications

• Experience in residential construction, warranty management, quality control, property maintenance, or a related field.
• Strong knowledge of residential construction and building systems.
• Excellent organization, follow-up, communication, and documentation skills.
• Ability to manage multiple active issues independently.
• Experience coordinating subcontractors and construction trades.
• Comfortable working with spreadsheets, electronic records, photos, and project-management systems.
• Valid driver's license and ability to travel as needed.

Responsibilities

• Manage and track warranty requests from receipt through final resolution.
• Determine appropriate corrective action based on project documents, inspections, photos, and warranty requirements.
• Coordinate repairs with subcontractors, vendors, manufacturers, and Timberline personnel.
• Schedule homeowner access, inspections, and repair activities.
• Monitor deadlines and follow up until all work is completed.
• Verify repairs before closing warranty requests.
• Maintain accurate documentation, photos, repair records, and completion dates.
• Provide timely updates to clients, Program Managers, homeowners, and internal leadership.
• Escalate urgent safety concerns, disputed claims, major repair issues, or contractual risks.
• Identify recurring warranty issues and communicate trends to Operations and Quality Control.

Skills

Warranty management

Residential construction

Documentation

Project coordination

Communication

Tools

Procore

Salesforce

PM software

Job description

Timberline Construction Group is seeking an experienced Warranty Manager to oversee post-construction warranty requests for our residential housing programs.

This role will manage warranty issues from initial request through investigation, repair coordination, documentation, verification, and final closeout, while maintaining organized records and proactive communication with homeowners, program managers, and leadership.