Director, Post-Closing Compliance & Risk Lead

CrossCountry Mortgage, LLC; Northern (KY); On-site; USD 140,000 - 210,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Director of Compliance to provide strategic oversight of post-closing suspense and issue management. The role establishes a risk-based CMS framework, driving governance, escalation, remediation, and executive reporting to strengthen regulatory compliance across the organization.

Responsibilities include end-to-end suspense management, governance, root-cause analysis, and corrective action lifecycle.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 7+ years of experience in a financial institution, preferably large/complex.
• 5+ years in risk management or consumer compliance related to mortgage originations.
• Proficiency in managing compliance issues, corrective action plans, post-closing deficiencies, root cause analysis, remediation, and validation.

Responsibilities

• Oversee end-to-end post-closing suspense function, ensuring regulatory and investor compliance.
• Draft responses or rebuttals to Compliance PCQC findings.
• Establish governance for aged or unresolved post-closing items and escalate as needed.
• Analyze suspense trends to identify systemic deficiencies requiring remediation.
• Lead diagnostic testing for emerging risks and monitor remediation actions.
• Coordinate with regulators, internal audits, and investors for examinations and reviews.

Skills

Compliance management

Post-closing compliance

Root cause analysis

Issue remediation

Data analytics

Regulatory awareness

Stakeholder management

Education

Bachelor’s degree

Tools

Encompass

Mavent

Jira

Salesforce

Job description

CrossCountry Mortgage, LLC is seeking a Director of Compliance to provide strategic oversight of post-closing suspense and issue management. The role establishes a risk-based CMS framework, driving governance, escalation, remediation, and executive reporting to strengthen regulatory compliance across the organization.

Responsibilities include end-to-end suspense management, governance, root-cause analysis, and corrective action lifecycle.