Post-Booking Optimization Lead — Travel Analytics

Flight Centre Travel Group; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Travel perks/discounts

Health & Wellness Programs

401k with partial match

Tuition Reimbursement Program

Volunteer Day

Job summary

Flight Centre Travel Group is seeking a Senior Business Analyst for its Post Booking Optimization program in New York, NY. You will shape strategy, gather insights from customers and markets, and partner with product managers to drive savings for large corporate travel programs.

You will document requirements, map processes, and evaluate vendors, while collaborating across markets and time zones to deliver measurable outcomes. Strong analytics and communication are essential.

Qualifications

• 5+ years of business analysis in complex/ambiguous environments.
• Experience conducting customer, stakeholder and vendor discovery and turning findings into recommendations.
• Ability to assess vendors/partners based on capability, fit and integration needs.
• Experience in corporate travel, travel technology, or related industry.
• Strong understanding of supplier commercial models, managed travel programs and post-booking servicing.
• Knowledge of hotel/air content, negotiated/public rates, fare rules and cancellations.
• Strong analytical skills with large transactional datasets.
• Experience developing measurement methodologies and performance metrics.
• Ability to communicate insights clearly and distinguish evidence from opinion.
• Comfortable collaborating across markets/time zones.
• Experience writing detailed requirements for technical teams.
• Degree in Technology, Business or related discipline preferred

Responsibilities

• Investigate and document post booking optimization capabilities across markets and requirements.
• Research customer/prospect needs to inform future product/program development.
• Evaluate vendor/partner landscapes for strengths, gaps, and integrations.
• Analyze end-to-end post booking optimization value chain (monitoring, decisioning, servicing, measurement, invoicing).
• Assess build/buy/rent/partner options to support program decisions.
• Build and maintain financial KPIs and metrics across hotel and air optimization.
• Identify commercial opportunities through data analysis and evidence-based recommendations.
• Document business, system and development dependencies for delivery.
• Monitor travel/tech trends and propose innovative solutions.
• Collaborate across markets and time zones to deliver outcomes.
• Contribute to a safe, inclusive work environment.
• Other duties as assigned

Skills

Business analysis

Requirements gathering

Stakeholder management

Vendor evaluation

Data analysis

Clear communication

Education

Degree in Technology, Business or related discipline

Job description

Flight Centre Travel Group is seeking a Senior Business Analyst for its Post Booking Optimization program in New York, NY. You will shape strategy, gather insights from customers and markets, and partner with product managers to drive savings for large corporate travel programs.

You will document requirements, map processes, and evaluate vendors, while collaborating across markets and time zones to deliver measurable outcomes. Strong analytics and communication are essential.